Front of House (Cashier)

What do our Guest Serve Experts (GSE’s) do while at work?

• Ensures all guests receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest; ask customers if they have visited Smashburger before and make all customers feel welcome
• Responsible for entering orders into POS system and taking cash and credit cards, makes change for customers and works with manager to handle, record and store cash correctly
• Takes pride in dealing with customers and makes customers feel like they matter
• Delivers food to the guest and check in with customers to ensure they are satisfied with their meal
• Maintains the front counter area in a neat and orderly fashion
• Maintains the cleanliness of the beverage center, dining room, doors and windows and restrooms
• Ensures the front of the house open cooler is stocked with variety of beverage options
• Upsells milkshakes and make recommendation to customer on a regular basis
• If in the Expo position, ensures food is coming from the kitchen and going to the customer; check orders for accuracy and portion control.
• Able to resolve basic customer complaints to deescalate dissatisfied customers
• Cross train and assist with packaging orders and with food preparation, when necessary
• Follow food safety guidelines at all times
• Other duties as assigned

What you need to be successful with us?

• Availability during our hours of operation which includes day, evenings, weekends and some holidays
• Thorough knowledge of the menu items
• Reliable, able to show up to work on time and for each scheduled shift
• Proactive with all work related tasks
• Positive attitude with customers and coworkers
• Clear and friendly communication skills
• Understanding of time management
• Attention to detail
• Cooperates with all team members
• Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of their first day of employment
• Must be 18 years of age and have an acceptable criminal background check
• High school diploma/GED
• Knowledge of basic math skills
• Basic computer knowledge including Point of Service (POS) experience

What’s in it for you?

• Full and part-time positions available
• Performance reviews and potential pay increases after 6 and 12 months and annually thereafter.
• 50% discount toward meals while working a shift
• Medical, dental and vision benefits offered
• Advancement opportunities – we prefer to promote our Shift Runners, Assistant Managers and General Managers from within

Who are we?

Savin Foods is a growing franchise operator of Wings Over and Smashburger fast casual restaurants. In January 2005, Savin Foods was formed and purchased two existing Wings Over locations: Wings Over West Hartford and Wings Over Storrs. In 2013 Savin Foods purchased the greater Boston territory for the Smashburger franchise.

Today, we have 5 Wings restaurants in central Connecticut, 4 in the greater Boston area and one Smashburger in Natick MA with additional Smashburger being opened in Westwood and Medford MA in early 2015.

Savin Foods is committed to providing its guests with great food and exceptional service. We are committed in our pursuit of excellence with regard to our food, our service, and our people. Team members are the foundation of our company and we will provide them with clear, consistent, strategic leadership and career opportunities.

40 hour work weeks offered, benefits after 1st year of employment!