Front Desk Agent - Full-time

The Westin Atlanta Airport

Our friendly Front Desk Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.

How to shine in this role:

• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
• Relate to guests in a friendly and helpful manner
• Ensure satisfaction by going the extra mile
• Anticipate and respond to guest needs
• Handle all aspects of guest registration, which can include:
  • Expediting the check-in/check-out process with swift computer and cash register skills
  • Following hotel rate structures, discounts, and selling strategies
  • Issuing room keys
  • Informing guests about hotel features and amenities, as well as local attractions
  • Satisfying special requests whenever possible
• Find solutions quickly, and confidently address and resolve guest concerns
• Remain flexible and adaptable in a consistently busy hotel environment
• Collaborate with all hotel departments and utilize your complete knowledge of hotel operations

If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer