Head Teller - Full-time / Part-time

Head Teller

Oversee the daily operation of the teller line. Assume responsibility of branch cash and negotiable items. Understand and explain all DCU products and services, identify members’ needs, and make the appropriate referrals. Provide members with quality service and accurately process member transactions and requests. 

• Support the sales and service culture within the branch that promotes the initiative that service + education = sales results/achievement. 
• Provide service excellence (internal/external) the DCU Way.
• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; recognize potential sales opportunities, cross-sell appropriate products and services, and make
• qualified referrals.
• Oversee the daily operation of the teller line including adherence to policies & procedures. Provide guidance and assistance to tellers, and
• approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, e-deposit scanning & transmittal, and securing confidential information.
• Foster teamwork and strengthen relationships between the branch and support departments.
• Adhere to all DCU policies and procedures, which include service excellence, security compliance, and following guidelines intended to limit risk exposure to fraud and losses. Identify situations that may require an exception and when appropriate, approve the exception or present recommendation to the Manager.
• Utilize the Cash Control Guidelines to maintain branch cash within established limits and assume responsibility of the branch cash and negotiable instruments. Keep proper records to control negotiable items and cash.
• Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for traveler’s checks, money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders and account file maintenance. Understand and explain all DCU products and services.
• Balance cash drawer, vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within the guidelines of the “Cash Variance Policy”.
• Understand and explain all DCU products and services. Open new memberships and new accounts, while adhering to established account-opening guidelines. Promote and demonstrate electronic delivery systems.
• Utilize established guidelines to process loan requests. Confirm that all conditions have been met and verify the integrity of all documents prior to opening loan. Input loans, prepare loan documents and conduct loan closings.
• Oversee the auditing of all membership applications, account maintenance forms, new account applications and completed loan files.
• May also be required to perform the following processes as outlined in the procedures: process Night Deposits, balance ATM, balance Plastic Instant Issuance Inventory, assure compliance to Safe Deposit Box access, and complete Quarterly Security Report.
• Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related to cash handling (CTR filing) and identifying and reporting possible suspicious activity.
• Support business decisions by working in other areas of the credit union, such as the Information Center, support departments, and other branch locations when needed.
• Perform other job-related duties as assigned. 

Experience Requirements

• A minimum of one year of previous teller experience
• Excellent verbal communication skills
• Comprehensive knowledge of financial products and services
• Adaptability to a sales/service environment
• Ability to handle multiple priorities

We are proud to be an EEO/AA employer M/F/D/V.