Customer Service Specialist

Manpower is currently hiring a Customer Service Specialist for one of our clients in Independence, OH!

MAIN RESPONSIBILITIES:

• Remote first line level support of client's customers via communication with onsite customers or technicians.
• Provide resolution for set-point, schedule changes and connectivity issues.
• Daily communication both verbal and written with the customer.
• Perform alarm monitoring services for contract customers as defined in contract scope of work.
• Record and document all activities via internal ticketing system and customer work order systems.
• Read, comprehend and maintain understanding of technical documents.
• Provide mentoring and training for new Technician Level I technicians as appropriate.
• Provide input to and implement process improvement changes as necessary.

JOB REQUIREMENTS:

• Minimum of high school diploma or GED.
• Technical diploma, or equivalent industry experience, or Associates Degree in Mechanical, HVAC or Electronic Technology is preferred.
• Experience in a technical service support role.
• 2-5 years experience with troubleshooting techniques on technical equipment without supervision or assistance.
• Strong knowledge of Microsoft Office suite of software.
• Demonstrated technical competence in energy management systems or server based IT environments.
• Ability to effectively communicate technical information to potentially non-technical customers both written and verbal delivering excellent service.
• Strong Interpersonal skills combined with logical problem solving.
• May be required to work holidays or irregular shifts.

ADDITIONAL DETAILS:

• Work Location: Independence, OH, 44131
• Length of Assignment: Seven Months and Two Weeks

If you meet or exceed the requirements of this role, APPLY TODAY by creating your profile on www.manpowerjobs.com.

Manpower is an Equal Employment Opportunity (EEO) Employer.