Call Center Inside Sales Representative (CPAP Supplies)

Description

Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment and negative pressure wound therapy. Headquartered in Lake Forest, California, Apria owns and operates more than 400 locations throughout the United States and serves more than 1.2 million patients each year. Apria was the first such company to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. Additional company information can be found at www.apria.com .

• Communicates with patients via phone to generate re-supply orders.
• May also receive calls from potential new customers.
• Assess patient needs and promotes company products and services.
• Assists management in identifying opportunities for business growth and improved profitability.
• Serves as the primary patient point of contact.
• Responsible for delivering quality patient service in entire re-supply process and coordinates, when necessary, with other Apria employees to ensure patient needs are met.
• Educates customer on use and maintenance of disposable supply products. Identifies patient problems and refers patient to others when necessary to resolve issues and questions.
• Identifies, verifies, and corrects customer data based on telephone inquiries.
• Completes all necessary documentation in an accurate manner to ensure correct data entry, product delivery, and collection of accounts receivable.
• Determines appropriate schedule for follow-up contact.
• Adopts best practices and adheres to Apria's customer-service related policies and procedures.
• Follows proper procedures for handling orders and shipments. Stays abreast of relevant regulations and payor policies.
• Serves as mentor to new employees, assisting in formal and informal training.
• Performs other related duties as directed by supervisor.

Qualifications

• Education or experience equivalent to a high school diploma is required.
• At least three years related work experience is required.

Apria Healthcare is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V