Sales Coordinator - National Group Sales

SUMMARY DESCRIPTION:
Supports the Manager of eChannels Operations with eServices responsibilities by assisting in the support of corporate-based services, including Guest Voice and Virtual Concierge.

Hours of the position are Monday-Friday, 0830-1700.

SPECIFIC RESPONSIBILITIES:
1. Supports hotels with Guest Voice platform by distributing emails to help educate hotels regarding approved responses to verified reviews as well as providing administrative access to the system.
2. Provide administrative support to the Virtual Concierge platform by granting access to the system and updating hotel photography.
3. Ensure that hotel and field inquires relative to eServices projects are responded to in a timely manner, and prepares reports related to hotel and field inquiries.
4. Provides the day-to-day support for the eServices/Channel Support Department.
5. Provides follow-up on concerns/problems via phone, mail, or e-mail to ensure that issues are resolved and handled in satisfactory manner.
6. Coordinate the development and communication of programs geared toward hotel participation in eService programs.
7. Automate various reports specific to eServices related to the Bizarre Voice program.
8. Establish and maintain department and hotel relationships. Work closely with Marriott Properties and internal/external partners, Channel Support and Marriott's third party eChannel partners.
9. Identifies and analyzes operational challenges and recommends solutions to management.
10. Communicate issues/concerns to management as needed.
11. Responsible for meeting established eService service level agreements/deadlines and ensures accuracy of information.
12. Must be able to work any hours based on department need.
13. Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.

JOB SPECIFICATIONS:
1. Experience with Marriott reservation computer system(s), including native MARSHA.
2. Strong interpersonal and communication skills both written and verbal.
3. Ability to work unsupervised to prioritize and manage multiple projects.
4. Preferred experience in the Channel Support Department.
5. Demonstrates a depth of knowledge in technical or specialized areas such as Marriott Global Source, MARSHA, Global Distribution Systems.
6. Ability to use computer and Microsoft software (Excel, Word, Outlook).
7. High degree of initiative, personal responsibility, and ownership.
8. Knowledge/appreciation of Marriott International's brand culture, philosophies, and initiatives.
9. Two year college degree or equivalent work experience is preferred.
10. Native MARSHA experience preferred.

MINIMUM QUALIFICATIONS:
1. Must have no more than 2 RTA Notification or 5.0 occurrences (internal candidates)
2. No written warnings within the last year (internal candidates).

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.



Job Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.