Call Center RN, Greensboro, RN Required - Full-time / Part-time

The quality of care we provide our
patients doesn't change no matter how it is delivered. Joining Unitedhealthcare
as a Call Center Registered Nurse can be your opportunity to offer a higher
level of care to our members. While your work will take place over the phone,
you'll have a direct impact on the lives of our members, recommending an
appropriate level of clinical care and connecting them with the resources they
need to make informed health decisions. You'll act as a compass for our
members, guiding them through a complex medical environment as you identify
appropriate providers and services, act as a health coach and provide referrals
in order to optimize health outcomes. This is an exciting time to join a truly
inspired organization. Take this opportunity and begin doing your life's
best work.SM

What makes your clinical career greater with UnitedHealth Group? You'll work
within an incredible team culture; a clinical and business collaboration that
is learning and evolving every day. And, when you contribute, you'll open doors
for yourself that simply do not exist in any other organization, anywhere.

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Work
Monday - Friday in an office environment!

Enjoy
holidays and weekends off!

Must
be able to work any of the following shifts:

7:00
am - 3:30 pm, 9:30-6:00 pm, 11:30 am - 8:00 pm or 1:30 pm - 10:00 pm

Primary Responsibilities:

• Assesses patient's current health status and recommends
  appropriate level of care based on clinical judgment and protocols

• Adheres to ethical, legal/regulatory and accreditation
  standards

• Assesses consumer's understanding of their condition
  and identifies potential care and/or provider gaps

• Provides health education and coaches consumers on
  treatment alternatives to assist them in best decision making

• Assesses readiness to change, offering opportunities
  for intervention that will assist consumers in reaching their health care
  goals

• Uses coaching techniques, activation and motivational
  skills to empower the member to take action and participate in the shared
  decision making process

• Supports consumers in selection of best physician and
  facility to maximize access, quality, and to manage heath care cost

• Empowers consumers with skills to enhance their
  interaction with their provider

• Coordinates services and referrals to health programs
  and community services
  
  Assesses and triages immediate health concerns

• Manages utilization through education

• Collaboratively plans care with member

Required skills:

• Current, unrestricted RN licensure in the State of
  North Carolina

• 1+ year of Service Industry experience working directly
  with customers/patients

• Ability to navigate a Windows based environment and
  create, edit, save and send documents utilizing Microsoft Word. Ability to
  navigate Outlook and conduct Internet searches.
• Proficiency with navigating multiple computer programs
  simultaneously while talking on the phone.
• Ability to understand readiness for change and ability
  to move members along the continuum of change
• Ability to work independently toward established
  priorities, metrics and goals
• Must be able to work any of the following shifts, once
  training is complete (all in CST):
• 7:00 am - 3:30 pm, or
• 9:30 am - 6:00 pm, or
• 11:30 am - 8:00 pm, or
• 1:30 pm - 10:00 pm

Preferred skills:

• 2+ years of experience as a RN is preferred (Hospital,
  Clinical, Call Center, Physician's Office).
• Bachelor's degree in Nursing (BSN)
• Coaching, motivational interviewing and/or decision
  support experience
• Previous experience in a telephonic role is highly
  preferred
• Bilingual fluency with English and Spanish is strongly
  desired

Careers with Optum. Here's the idea. We built an entire organization around one
giant objective; make the health system work better for everyone. So when it
comes to how we use the world's large accumulation of health-related information,
or guide health and lifestyle choices or manage pharmacy benefits for millions,
our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together
some of the greatest minds and most advanced ideas on where health care has to
go in order to reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter. Optum,
incredible ideas in one incredible company and a singular opportunity to do your
life's best work.SM





Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law.

UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before beginning
employment.