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Union Call Center Representative - Baltimore, MD
| Hours | Full-time, Part-time |
|---|---|
| Location | Baltimore, MD Baltimore, Maryland |
About this job
Position Description:
For those who want to invent the future of
healthcare, here's your opportunity. We're going beyond basic care to health
programs integrated across the entire continuum of care. Join us and help
people live healthier lives while doing your
life's best work.SM
Primary Responsibilities:
- Taking / receiving Incoming
and Outgoing calls from Vision Providers requesting status updates on their
eyeglass and contact orders. - Approve and deny order
requests. - Relaying denials from
other internal departments to the Providers, as well as handling Appeals. - Working with all states,
including Hawaii and Puerto Rico. - Every agent will make and
receive anywhere from 80 to 100 calls per day. You will need to make
make/receive at least 14 calls per hour.
Requirements
Required Qualifications:
- High School Diploma/GED.
- Ability to work 10:30 am - 7:00
pm, Monday through Friday, with overtime, as needed. - 1+ year of Customer Service
experience. - 1+ year of experience utilizing
the telephone and computer as the primary instruments to perform the job
duties.
Preferred
Qualifications:
- Call Center experience.
- Optical experience.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.