Technical Support/Customer Service - Full-time / Part-time

Responsibilities

•  Utilize strong customer and technical support skills supportingproducts and services to veterinary medical professionals
•  Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
•  Operating system and application installation/configuration- high level understanding of product functionality
•  Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
•  Thorough and detailed issue tracking in customer relationship management software
•  Strong ability to multi-task- enter case notes during the call
•  System monitoring via remote log in
•  Strong call control technique without sacrificing customer service
•  Thorough and detailed case management skills- clear, concise note taking
•  Provide customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services
•  Excellent communication skills and ability to successfully control upset customers
•  Work closely with other departments when problem solving
•  Highly customer focused
•  Team player that will add value through very high quality and dedication to support team

Qualifications and Work Requirements

•  Recent experience with software troubleshooting supporting external customers- end user and enterprise
•  Strong PC skills and knowledge of MS applications. Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required.
•  General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.
•  Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is a plus.
•  Must be extremely detail oriented, organized, and professional.

Educational Requirements

•  A bachelor's or associate's degree in a technical field preferred
•  Technical certifications a plus

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.