Inside Sales Account Rep.

Job Summary

The Inside Sales Representative is responsible for growing UPS Capital's customer business. He/she uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS Capital products and services to meet their needs. This position is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. The Inside Sales Representative also creates contacts and answers customer questions.

The primary focus of this position is to plan and conduct sales calls to sell products and services, and follow up on leads. This position builds relationships with key decision makers and acts as a customer advocate. The Inside Sales Representative researches competitors’ strategies and offerings, and uses product knowledge to generate solutions that meet customer needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers’ businesses and account information in order to develop appropriate selling and pricing strategies.

Other Duties

• Maintain knowledge of UPS products and services to develop appropriate sales solutions.
• Provide compelling value proposals to potential and new customers.
• Coordinate webinars, post blogs, utilize social media as a selling tool.

Preferred Competencies

• Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
• Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives.
• Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.
• Builds internal relationships with Business Development Officers to drive new customer revenue.
• Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment.
• Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote new customers.
• Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information.

General Requirements

Georgia Property/Casualty Insurance license is preferred OR the candidate must be willing and able to obtain a license (UPS Capital will pay for the course and testing).

• Must be willing to accept a flexible work schedule.  This operations group works from 8:00 a.m. - 8:00 p.m. Eastern time. 
• Must have demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high level of attention to detail.
• Must have strong analytical, oral and written communication, problem solving and time management skills.
• Must be able to type 40-50 wpm.
• Must have professional office and telephone etiquette.
• Must be proficient in Microsoft Office Excel, Word, Power Point and Access.

Education
Bachelor's Degree - Strongly Preferred