Inside Sales Representative - Full-time / Part-time

The primary duty of the Inside Sales Specialist (ISS) will be to build relationships, provide support, and grow business with assigned Red Lion Controls channel partners. The ISS will be the designated first point of contact for assigned channel partners within a geographic area and will provide both reactive and proactive support including but not limited to: answering simple questions, providing interface to other areas of the organization, identifying leads, and providing updates on new products, promoting training, and improving mindshare.

Essential Job Functions:
* Endorses, supports and models the Company's core values of:
Absolute Integrity
Empowerment
Customer Focus
Restless Innovation
High Performance
* Follows prescribed customer contact and relationship strategy for inside sales team. The relationship strategy will include tactics to drive revenue targets, customer stability, and quality communications. This element of the position requires a good understanding of business issues of the reactive channel partners.
* Follows up on leads from trade shows, web communication, and other sources by performing out-bound phone calls to qualify the leads. Some leads will be qualified and forwarded to Field Channel Managers or handled by the ISS.
* Properly identifies (triage) issues and engage other Red Lion Controls departments when necessary (technical support, field sales, inside sales, channel partners) in a manner that is not cumbersome to the customer / channel partner.
* Provides prompt, courteous, and effective phone and email support to customers and channel partners. This includes identifying Red Lion Controls part numbers and products, technical product data sheets and responding with answers to technical questions.
* Presents to customers a solid understanding of Red Lion Controls product / business differentiators which requires the incumbent to possess intimate knowledge of Red Lion Controls competitors / offerings.
* Provides correct literature to customers / channel partner (data sheets, catalogs, brochures).
* Make outgoing calls to channel partners / customers (Cold Calling)
* Works with the Inside Sales Director to analyze performance data and implements improvements to processes and behaviors to drive additional growth of the reactive channel partners.

Qualifications:

* Minimum of a HS Diploma or equivalent.
* Minimum 1 year of inside sales or direct sales experience.
* Must be able to manage a work volume of 1-5 incoming customer / channel partner calls per hour
* Must possess the ability to efficiently ask questions and quickly identify root issue of customer / channel partners
* Ability to read a technical product data sheet
* Ability to answer "simple" FAQ type technical questions
* Demonstrates oral and written communication skill to effectively interface with all levels of Company management and staff, customers and outside business contacts.
* Attention to detail and accurate recordkeeping abilities are a must.
* Must have a basic understanding of Microsoft Office applications.
* Proficiency with English language both written and verbal communication.
Preferred Qualifications
* Inside sales or customer support teams in an industrial business.
* Experience with CRM or inside sales management tools; ERP or related software

Qualified candidates should respond with an updated resume and contact information. Interviews will be held on February 2nd.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.