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in Germantown, MD

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Hours Full-time, Part-time
Location Germantown, MD
Germantown, Maryland

About this job

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

As a Lead Teller at Capital One, you’ll have the ability to use your leadership skills and teller experience to perform a vital role in our branch operations. Capital One is passionate about creating an exceptional customer experience – as a Lead Teller, you will lead a dynamic Teller team in championing our company values of Excellence and Do the Right Thing – every customer, every time. Your excellent people skills will allow you to cultivate customer relationships and initiate referrals, partnering with our Relationship Bankers to cross-sell bank products and services. You will work closely with the Branch Manager to develop and grow your team.

Responsibilities include:
- Compliance: Ensure adherence to policies and procedures and that regulatory compliance standards are met by all staff. Complete required audits and reconciliations of consignment items and general ledger tickets. Conduct audits of tellers, vaults, ATMs and currency dispensers.

- Coaching: Work with Teller team to meet customer service expectations. Demonstrate successful referral practices. Mentor team and help resolve customer issues. Give direction and feedback to others to increase their knowledge and performance.

- Training: Direct onboarding of new Tellers. Conduct training sessions for staff on new policies, products and procedures.

- Execution: Deliver on branch customer service standards. Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations. Own responsibility of Teller line workflow, cash management and controls and assist other Tellers with accuracy in cash handling and balancing.

Qualifications

Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of Retail Banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.


All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Job Retail Banking
Primary Location United States-Maryland-Germantown
Schedule Full-time
Travel No
Job Posting
Unposting Date