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Senior Patient Care Coordinator - Reston, VA
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Reston, VA Reston, Virginia |
About this job
Position Description:
Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
This is not a Call Center environment however it is a very busy office where you will be working about 60% of the time on the phone and 40% administrative related tasks. This is a Monday - Friday 8am - 5pm position in which you need good Customer Service skills to succeed. You will be working with Hospice patients, their families, insurance companies, facilities, and providers. To succeed in this role, you have to be able to work independently with minimal supervision. In a typical day, you will be doing initial authorizations and subsequent authorizations for hospice care within the All Scripts computer system. You will also be ordering durable medical equipment for patients as well as following up if the equipment order does not arrive. The majority of the calls you take in are inbound around 40 a day. You are the front line person on the phone so most of the time you are obtaining the information from the caller and directing them to the appropriate person. Excellent Customer Service is crucial as the population you are working with is related to end of life care. You will be receiving and processing hospice medical orders as well. Other duties as assigned.
Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
This is not a Call Center environment however it is a very busy office where you will be working about 60% of the time on the phone and 40% administrative related tasks. This is a Monday - Friday 8am - 5pm position in which you need good Customer Service skills to succeed. You will be working with Hospice patients, their families, insurance companies, facilities, and providers. To succeed in this role, you have to be able to work independently with minimal supervision. In a typical day, you will be doing initial authorizations and subsequent authorizations for hospice care within the All Scripts computer system. You will also be ordering durable medical equipment for patients as well as following up if the equipment order does not arrive. The majority of the calls you take in are inbound around 40 a day. You are the front line person on the phone so most of the time you are obtaining the information from the caller and directing them to the appropriate person. Excellent Customer Service is crucial as the population you are working with is related to end of life care. You will be receiving and processing hospice medical orders as well. Other duties as assigned.
Requirements
Required Qualifications:
- High School Diploma/GED.
- Current LPN licensure in the State of Virginia.
- 1+ year of Customer Service experience analyzing and solving customer problems in a professional environment.
- 6+ months of experience working in a collaborative team in a professional setting.
- Proficient using a computer and Microsoft Office (MS Word, MS Excel, and MS Outlook).
- Experience working with Electronic Medical Records.
- Experience working in a Physician Clinic, Outpatient Clinic, Hospice Clinic or any Medical facility.
- Bachelor's Degree.
- Clerical or Administrative Support experience.
- Experience working with Healthcare Insurance.
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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