Customer Service Representative - Call Center

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.

Responsibilities

Job Expectations:

We’re looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team at the Verizon Wireless Call Center in Lincoln, NE.

• Dedicated to delivering a world class customer experience
• Comfortable working within a fast-paced environment; high inbound call volume, multitasking
• Resolve customer issues regarding billing, products, services
• Use multiple online resources and computer systems to solve customer problems
• Provide basic troubleshooting on service and equipment issues
• Provide wireless solutions to best suit the needs of the customer
• Adapt to changes at work
• Adhere to structured schedules and shifts
• Maintain a positive and professional attitude while communicating effectively with customers over the phone

$1,000 Sign On Bonus

Relocation package available to those that qualify

Benefits starting day one:

• $13.46 per hour ($28,000 per year) with 10% shift differential for shifts starting after 2pm (resulting in $14.80 per hour) and 35% shift differential pay on Sundays (resulting in $18.17 per hour)
• Medical, dental, vision and prescription coverage
• 401(k) plan with a company match up to 6%
• Employee discount on services and devices
• Tuition assistance up to $8,000 per year
• Paid vacation days
• Unlimited career progression opportunities
• Continuous training and development
• Annual Bonus Program, plus many more!

Responsibilities

With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, youll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers.

Qualifications

Required:

• High School Diploma or GED
• 12 months of Customer Service related experience or an Associate’s Degree or higher
• Passion for helping people
• A desire to start your career with a company that’s building the future of technology
• Excellent over the phone customer service capability
• Ability to multitask using several online resources and computer systems
• Must be able to work nights, days, weekends, and holidays
• Ongoing desire to learn and excel
• Positive attitude and highly motivated

Qualifications

If you have a passion for people, previous customer service experience and preferably an Associates Degree or higher, discover how you can build your career with a company thats building the future of technology. Learn more about the Customer Specialist career that sparks your interest and apply today.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.