Bilingual Spanish Sr Specialist Sales Training

Summary

As a Senior Sales Training Specialist, you will be responsible for driving sales results, through training, for the assigned client programs in Call Centers. While specific duties will vary based on the program and the specific challenges during the month, this position works directly with Partners, their employees, coaches, supervisors and senior management on behalf of our client. The measure of success is the ability to positively impact sales through effective trainings; both side by side as well as classroom style.

Overall, individuals in this position are responsible for taking ownership of their assigned locations on behalf of the client to drive sales improvements and meet other customer metrics.

JOB DUTIES FOR SENIOR SALES TRAINING SPECIALIST:

• Work directly with partner front-line employees, coaches, supervisors, managers and senior management to drive and increase sales of the Client’s products and services. Use direct training, observation, side-by-side call monitoring and customer interactions as a direct method of demonstrating and educating employees about sales techniques and the client's new and current promotional activities. . Educate Partner Associates and Management on how to sell the client’s products and services by directly interacting with their employees, customers and via both informal (side-by-side) and formal (classroom) trainings
• Use personal initiative to create and implement motivational contests, goals, challenges and incentives to further improve sales or in response to low performance as you encounter challenges. Through analysis of visits and sales, make suggestions and presentations to suggest methods of increasing sales for the client.
• Traverse through the call centers on a ongoing basis, approaching those reps who need help, and providing support in general; all activities should be increasing sales.
• Provide outstanding customer service to the partner's employees, supervisors, managers and customers, demonstrating in-depth product knowledge, and maintaining client presentation standards. Provide exceptional client service and follow-up with all Partner stakeholders.
• Build and maintain strong relationships with your assigned partner locations and clients through personal integrity, sales, and product expertise
• Become the product expert on all aspects of the client's products and services, including technology, plans, promotions, sales techniques, best practices, computer system and on-line tools, activations procedures and methods, credit and escalation processes. Demonstrate and transfer product knowledge through all partner contact.

EXPERIENCE REQUIRED FOR SENIOR SALES TRAINING SPECIALIST:

• 3 years Direct Sales Experience, Assisted Sales Experience; preferably in a Telco environment
• Training experience in both informal and formal settings
• Call center experience as a Sales Associate, Supervisor, Trainer or Coach is a plus
• Ability/willingness to travel 100%

SKILLS REQUIRED FOR SENIOR SALES TRAINING SPECIALIST:

• Strong oral and written communication skills
• Must be extremely organized and have extraordinary time management skills
• Must be able to demonstrate strong and effective selling skills
• Must be able to build strong working relationships with managers, Sales Associates and others in the industry
• Must understand both the sales process and effective training techniques for sales
• Must possess exceptional interpersonal skills to be able to initiate dialogue and engage sales personnel and consumers; must be extremely confident and comfortable engaging partner employees at all levels of the organization during both formal and informal interactions
• Must be able to attend all-expenses paid training conventions with Team for team-building and skills training
• Must be flexible enough to respond positively to changes in schedule based on the needs of the Client
• Working knowledge of basic consumer audio/video setups and operations highly desired
• Working knowledge of the satellite and cable television industry and technology highly desired
• Working and proficient knowledge of Microsoft Outlook, Word, and Excel
• Must have reliable transportation to Call Centers and/or local airport

TRAVEL REQUIREMENTS FOR SENIOR SALES TRAINING SPECIALIST:

• This role requires 100% travel throughout the United States (company paid)

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

As a Sr Specialist Sales Training, you will be responsible for driving sales results for the assigned client programs in Call Centers. While specific duties will vary based on the program and the specific challenges during the month, this position works directly with Partners, their employees, coaches, supervisors and senior management on behalf of our client. The measure of success is the ability to positively impact sales through effective trainings; both side by side as well as classroom style.

Overall, individuals in this position are responsible for taking ownership of their assigned locations on behalf of the client to drive sales improvements and meet other customer metrics.

Essential Job Duties and Responsibilities

• Work directly with partner front-line employees, coaches, supervisors, managers and senior management to drive and increase sales of the Client’s products and services. Use direct training, observation, side-by-side call monitoring and customer interactions as a direct method of demonstrating and educating employees about sales techniques and the client's new and current promotional activities. . Educate Partner Associates and Management on how to sell the client’s products and services by directly interacting with their employees, customers and via both informal (side-by-side) and formal (classroom) trainings
• Use personal initiative to create and implement motivational contests, goals, challenges and incentives to further improve sales or in response to low performance as you encounter challenges. Through analysis of visits and sales, make suggestions and presentations to suggest methods of increasing sales for the client.
• Traverse through the call centers on a ongoing basis, approaching those reps who need help, and providing support in general; all activities should be increasing sales.
• Provide outstanding customer service to the partner's employees, supervisors, managers and customers, demonstrating in-depth product knowledge, and maintaining client presentation standards. Provide exceptional client service and follow-up with all Partner stakeholders.
• Build and maintain strong relationships with your assigned partner locations and clients through personal integrity, sales, and product expertise
• Become the product expert on all aspects of the client's products and services, including technology, plans, promotions, sales techniques, best practices, computer system and on-line tools, activations procedures and methods, credit and escalation processes. Demonstrate and transfer product knowledge through all partner contact.
• Document and quantify opportunities, share best practices with peers and communicate challenges and recommendations both internally to management and to client key management. Identify challenges and recommendations in detailed reports submitted online within 24 hours of conducting field activities via the company's web-based reporting system.
• Other miscellaneous duties include:
• On board and train new Specialists through shadowing and teaching
• Create and deliver special presentations and projects on behalf of the client
• Fill in for DSM’s in their absence
• Travel Nationally and Internationally to deliver special trainings for client

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

• Travel is an essential duty and function of this job. Driving is not an essential duty and function of this job.
• Travel up to 75-100%

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Associate's Degree or equivalent experience



Field of Study/Area of Experience: Sales

• 2-4 years of experience in Direct Sales Experience, Assisted Sales Experience; preferably in a Telco environment
• Training experience in both informal and formal settings
• Call center experience as a Sales Associate, Supervisor, Trainer or Coach is a plus

Skills, Knowledge and Abilities

• Strong written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Excellent customer service orientation
• Good interpersonal skills
• Conflict management skills
• Decision making skills
• Ability to exercise sound judgment
• Ability to ensure a high level of service and quality is maintained
• Track record of building and maintaining customer/client relationships
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Basic computer skills including familiarity with Word, Excel, and Internet usage

Environmental & Physical Requirements

Field / Administrative Requirements:

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.