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in Phoenix, AZ

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Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

Help us provide the best service to those who have served.



This is an opportunity to
share in something special; an opportunity for you to serve those
families who have made our nation stronger. When you join
UnitedHealthcare Military & Veterans, you'll make a difference in
the lives, health and well-being of more than 9 million active duty
military members and their families enrolled in the TRICARE military
health plan. Bring your call center or customer service experience and
in return we offer the training and development you need to build the
successful career you want. Training classes start soon - apply today!




Our Customer Service Representatives
work hard to build trusted relationships with members across their
health care lifecycle. This includes assisting in plan selection and
enrollment, educating members about management of their health and
well-being, helping members to maximize health plan benefits and
personal health care dollars and owning customer service inquiries
through to resolution



Responsibilities:


  • Answer incoming phone calls from customers and identify the type of
    assistance the customer needs (i.e. benefit and eligibility, billing and
    payments, authorizations for treatment and explanation of benefits
    (EOBs)
  • Ask appropriate questions and listen actively to identify specific
    questions or issues while documenting required information in computer
    systems
  • Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
  • Own problem through to resolution on behalf of the customer in real
    time or through comprehensive and timely follow-up with the member 
  • Research complex issues across multiple databases and work with
    support resources to resolve customer issues and/or partner with others
    to resolve escalated issues 
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas
    of: efficiency, call quality, caller satisfaction, first call
    resolution and attendance 

Requirements



Qualifications:


  • Minimum 1 year customer service experience or 1 year experience in
    an office setting, call center setting or phone support role. 
  • An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
  • Familiarity with computer and Windows PC applications, which
    includes the ability to learn new and complex computer system
    applications
  • Ability to multi-task duties as well as the ability to understand
    multiple products and multiple levels of benefits within each product
  • Ability to work regularly scheduled shifts within our hours of
    operation (5:00 am to 10:00 pm Monday - Friday) including the training period, where lunches and breaks are
    scheduled.
  • All new hires will be required to successful complete the Customer
    Service Representative training classes and demonstrate proficiency of
    the material
  • United States Citizenship required
  • Ability to obtain favorable approval from Department of Defense clearance process(see below)


Because of UnitedHealth
Group's contract with the Department of Defense to administer healthcare
benefits for military personnel, all new employees are required to
undergo an additional employment clearance.   This clearance process
called the National Agency Check or “NAC “requires US citizenship and
proof of approval from the Department of Defense.  This process can take
3 - 6 months for a final decision, so candidates may begin employment
on an interim clearance.  However, failure to obtain final NAC approval
will result in termination from this role.



There are several steps
in our hiring process - it's a thorough process because we want to
ensure the best job and culture fit for you and for us. In today's
ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history,
certifications and application/job questions). Once you submit your
resume, you'll receive an email with next steps. This may include a link
for an on-line pre-screening test that we ask you to complete as part
of our selection process. You may also be asked to complete a digital
video interview, but we will offer full instructions and tips to help
you. After you have completed all of these steps, you can check on the
status of your application at any time, but you will also be notified
via e-mail.



 

UnitedHealthcare Military & Veterans
is part of the family of companies that make UnitedHealth Group one of the leaders across the US health care system.

We
serve those who serve our nation, providing quality health care
services to millions of military beneficiaries across the (list region
post award).

Our commitment to helping people live healthier
lives, and to continue the honor, satisfaction, and quality of the
TRICARE military health benefit program is greater than ever. Our
efforts complement the Military Health System to demonstrate the best
blend of public and private health care solutions.

It's not just business as usual. It is one of our proudest endeavors.

If
you're ready to help make health care work better for those who serve
our nation. If you are smart, creative, and committed. If you want to
make a difference. Consider being part of the elite team at UnitedHealth
care Military & Veterans.

This is an opportunity to share in
something special; a chance for all of us to serve, to excel, and to
know that we've made a difference for those families who have made our
nation stronger.

Diversity creates a healthier atmosphere: All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity
or expression, marital status, genetic information, or any other
characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: customer
service representative, customer service, CSR, UnitedHealth Group, call
center, UnitedHealthcare, health care, office, phone support, training
class