Manager - E&I Operations - Telecommute

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

UHC is embarking on an unprecedented change agenda to reduce our cost structure, simplify our operating environment and retain our competitive/advance our position in the market.  Critical transformation initiatives are underway that are understaffed while other programs are unstaffed entirely. E&I Business Operations will build out a team of highly skilled professionals that can quickly engage and provide leadership on these programs. Successful candidates will provide end to end project life cycle services to improve operations and information management for multiple functional areas.

Primary Responsibilities:

• Demonstrate extremely strong collaboration and communication skills


• Work across business and technology teams to assist in solving complex business issues and /or enhancing tools and processes


• Candidates will have hands-on experience managing all aspects of large scale business transformation and technology programs including, stakeholder mgmt., CBA development, financial management, operational readiness and value realization plans


• Candidates will hold frequent report-outs to c-suite executives and stakeholders


• Demonstrated the ability to identify/understand business issues by documenting workflow documentation, specifications, and operational protocols, including regulatory and compliance related impact


• They will be capable of gathering information for solution selection and implementation, test plans, and training plans


• Candidates will have direct experience in enhancing web-based external customer shopping and/or eligibility experiences


• Candidates will also have specific experience with broker interactions, employer group and member eligibility; and renewal activity


• Candidates will have experience with product suites and rating


• Candidates will be highly proficient in, and organized around the task management of multiple work-streams, including project planning and tracking, and road-mapping


• Ensure a disciplined approach and methodology are applied to project and program activity to optimize cost, schedule, service and quality


• Track record of implementing complex initiatives with increased responsibility and accountability


• Previous experience with software vendor management


• Demonstrated success in strategic decision making, creating


• Demonstrate extremely strong teams, leading, coaching, managing and mentoring program and project managers

Required Qualifications:

• BA/BS degree in Accounting, Finance, Business or related field and/or equivalent education and experience


• 5+ Health care experience


• 5+ years of project management experience


• 5+ years experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions.


• 3+ years of supervisory experience


• Actively pursuing PMP Certification


• Experience working in a regional, national, or global company


• Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint


• Demonstrated ability to communicate ideas clearly and concisely


• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Preferred Qualifications:

• MBA


• Previous experience in a large, complex managed care and/or insurance organization

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: Senior Program Manager, project management, PMP, Hartford, CT, Hooksett, NH, Minneapolis, MN, telecommute, work from home