Operations Director - Full-time / Part-time

We are seeking a Director of Operations to manage a number of services within the state. As the senior operations leader in the state, the Director of Operations implements the strategic direction for operations and ensures alignment with the state business goals and objectives. The Director of Operations oversees the quality of services provided including implementing initiatives to continuously improve quality. This position reports directly to the Vice President of Operations.

Key Responsibilities:

• Oversees the operations of our Louisiana services with a planned growth trajectory. Implements the strategic direction for operations and ensures alignment with the state goals and objectives.

• Oversees quality enhancement and implementation plans, coordinating Network standards, licensing requirements and individual consumer’s needs; and oversees incident reporting for the state or service line.

• Responsible for the financial performance of the state, reviews financial statements, oversees purchasing, and ensures billing compliance and documentation

• Implements a core growth strategy to increase census, maximize utilization and occupancy percentages; responds to local requests for proposals to address payer needs; identifies and participates in new start development initiatives as appropriate; and identifies potential acquisition partners.

• Maintains and fosters relations with local government authorities such as counties, regional centers and managed care contractors; implements strategy to foster relations with case managers and referral agents; participates in building relationships with local legislators and government officials; and lobbies on behalf of individuals receiving services and Network as appropriate.

• Implements strategies to maintain and foster relations with individuals receiving services, families and guardians; oversees implementation of consumer satisfaction surveys, and implements enhancement plans as appropriate.

• Oversees regional implementation of incident management protocol; ensures timely incident reporting and corrective action; reviews trends; develops and implements responses; and may assist with investigations.

• Oversees development and implementation of state-wide or service line-wide health and safety programs for individuals receiving services and employees; directs supervision of nursing contracts and/or nurse supervisor as applicable.

• Maintains regional compliance with Network and regulatory standards for clean, neat, and safe living and working environments.

• Provides leadership including direct supervision of staff; implements Network employment practices; oversees regional safety and workers’ compensation implementation; approves involuntary terminations and reviews written warnings; establishes employee orientation and training programs.

• Maintains licensing and compliance for regional services and supports; assures timely and accurate documentation; oversees implementation of Network compliance plan; and reviews correction orders and approves regional plans.

• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

Directs and supervises support team including performance evaluations, scheduling, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.

• Bachelor's degree in related field required; Master's degree in Business or Human Services preferred

• Seven to ten years of related experience with significant management experience in the human services industry.

• Strong management skills; demonstrated success in leading teams

• Certificates, Licenses, and Registrations: Licensure as required by state.

Louisiana MENTOR is a partner of The MENTOR Network. Founded in 1980, The MENTOR Network is a national network of local human services providers offering an array of quality, community-based services to adults and children with intellectual and developmental disabilities, acquired brain injury and other catastrophic injuries and illnesses and to youth with emotional, behavioral and medically complex challenges as well as their families.

We have a great work environment and you’ll be surrounded with a strong and supportive team of peers, leaders and colleagues. With ~28,000 employees serving ~25,000 consumers in 36 states, you'll have career opportunities from coast to coast. When you join The MENTOR Network, you’ll make a difference every day and help to provide quality of life enhancing services to individuals across the country.

Our organization is driven by the power of relationships. As an organization of people serving people, positive and productive relationships are vital to the work we do. Come join our team of dedicated and caring professionals. Apply Today!

AMERICAN WITH DISABILITY STATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.