Customer Service Representative

Responsible for answering incoming calls from customers relating to products and warranty issues.

Job Description:

• Receives consumer calls and emails in regards to problems, installation instructions and general product information. Answers high volume incoming technical support calls.
• Offers knowledge to consumers and directing them to the proper source if necessary.
• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
• While working with consumers over the phone completes information on computer screen with all of the pertinent data. Requires basic knowledge of computer software for data input and retrieval.
• Responds to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
• Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

Requirements:

• At least one (1) year experience in a product-based customer support function and/or call center environment required.
• Previous call center experience strongly preferred.
• Previous experience in the hardware and home improvement industry preferred.
• Type 35+ WPM.
• High School diploma or equivalent.
• Good verbal and written communication skills, bilingual in Spanish and/or French a plus.
• Problem-solver; ability to deal with customers (internal and external) in difficult situations.
  

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.