Inbound Customer Service for Roadside Assistance

We have been in business for 41 years. We are looking to add inbound Customer Service Reps for roadside assistance. This is a full-time, long-term position with opportunity for career growth. The ideal candidate will have a sunny disposition and one year of inbound Customer Service experience in a call center.
Classroom Training: Monday, August 31st to Friday, September 11th from 8:00 a.m. to 4:30 p.m.
On-the-Job-Training: Monday, September 14th to Friday, September 25th from 3:30 p.m. to midnight.
Must be available to work the following daily shift:
3:30 p.m. to midnight.
Upon completion of training, must work either a Saturday or Sunday.
Please note this schedule does not work with public transportation.
ESSENTIAL FUNCTIONS:
* Support all incoming calls during hours of operation.
* Adhere to all call metrics and KPI.
SUCCESSFUL AGENT CHARACTERISTICS:
* Good standing in all KPI
* Bilingual Spanish
* Articulate
* Knowledgeable
* Empathetic
* Caring
* Patient
* Computer Literate
* Quick Thinker
* Ability to multi-task across multiple screens
* Computer-savvy
* Able to resolve all calls quickly and efficiently
SKILLS AND EXPERIENCE:
* Strong knowledge of Microsoft Office suite of products
* Must be able to communicate effectively over the telephone
* Ability to analyze and resolve customer service related issues
* Need to be an outgoing individual with an assertive yet supportive skill set
* Typing skills: 35 words per minute
EDUCATION AND EXPERIENCE:
* High School Diploma or equivalent required
BENEFITS OFFERED:
Medical
Dental
Paid Holidays
Paid Time Off
Profit Sharing Plan
Paid Training
Direct Deposit
Upward Mobility
Located Near the I-15 and Miramar Rd, this is a long-term opportunity. We offer a modern, comfortable and professional working environment, as well as stability.
All applicants must be able to pass a full criminal background check and drug screen. If you are a good fit for this position please email your resume for consideration.
(858) 459-3000