Call Center Supervisor, RN Required - St. Louis, MO

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 58 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business, and make contributions that will have an impact that's greater than you've ever imagined.

OptumHealth is currently staffing for a Call Center Nurse, RN Supervisor. The RN Supervisor will work an 8-hour shift between the hours of 7A-8P CST.  Shift could vary a few times a month based on needs.

Primary Responsibilities:

• Coordinates, supervises, and is accountable for the daily activities of business support, technical or production team or unit


• Sets priorities for the team to ensure task completion


• Ability to collaborate with peers to improve service model performance


• Develops plans to meet short term objectives


• Identifies and resolves operational problems using defined processes expertise and judgment


• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws


• Will be responsible to take incoming escalated calls, therefore must have proven ability to de-escalate consumers and the flexibility to support the inbound supervisor line


• Assists with the development and implementation of departmental policies and procedures


• Ability to analyze data to identify performance gaps and determine a solution to close the gaps


• Ensures audits are conducted, standards are met, successful outcome are achieved


• High level of professionalism with the ability to interact with high level executives and present information to them


• Provides clinical expertise and support to nursing and support staff


• Supports excellent employee performance by mentoring staff, encouraging staff development, and assist with team member Human Resource activities


• Enjoys working in a fast paced environment and must be able to adapt quickly to change while executing efficiently

Required Qualifications:

• Active and unrestricted RN license in the state in which the position is hired


• 2+ years Management, Supervisory, and/or Leadership background


• 2+ years experience in the health care industry including clinical experience, Medicare/Medicaid, insurance, health promotion, and operations


• Intermediate computer proficiency (Microsoft Word, Outlook, and Internet with Excel being a plus)

Preferred Qualifications:

• Knowledge of the managed care industry including accreditation requirements (NCQA and URAC)


• Previous call center experience


• Prior experience growing and developing staff


• Demonstrated ability with developing strategic plans, attaining goals, driving performance, and achieving targets


• Strong written and verbal communication skills


• Strong presentation skills


• Self-directed worker


• Problem solving skills


• Detail oriented


• Highly organized


• Team building skills


• Leadership and mentoring skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Medicare/Medicaid, Health Promotion, NCQA/URAC, call center, managed care, RN, Registered Nurse, Management, Supervision, St. Louis, Maryland Heights, MO, Missouri