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Customer Service Rep - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | United States-California-Valencia-Los Angelas (Valencia) Valencia, California |
About this job
Job Description
PPG: BRINGING INNOVATION TO THE SURFACE.(TM)
PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG is committed to providing a fulfilling workplace for employees, creating an environment for continuous learning and embracing the ideas and diversity of others. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. PPG shares are traded on the New York Stock Exchange (symbol:PPG). .
Key Responsibilities
Responsible for the entry of orders from customers for products and services. Effectively communicates with the customer to establish overall customer status. Accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements. Coordinates resolution of non-conforming products and issues. Accurately quotes prices using standard pricing information and customer specific pricing agreements. Accurately calculates total prices and quantities related to sales orders. Verify the necessary information related to inventory. Work with manufacturing to expedite orders to meet customer demand. Accurately updates, maintains or completes customer information and order status. Ensures accuracy of all sales orders. Provides necessary information for the shipment of product. Continuing interface with Sales & Marketing Representatives in developing plans for customer service and satisfaction. Clarifies customer needs of products. Communicates with Quality to ensure our conformance with customer requirements. Complies with Health, Safety and Environmental requirements and procedures at all times. Performs other tasks as assigned.
Qualifications
Experience and Education
High school degree or equivalent combination of education and/or experience. Basic administrative experience required.
Functional and Technical Skills
Must be able to effectively read, write, and communicate in English. Must be able to perform basic mathematical calculations including decimals, fractions, and percents. Must be able to operate a personal computer and perform accurate data entry operations. Must be able to wear required PPE when applicable with or without reasonable accommodation.
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer
This position requires the use of, or access to, information subject to the
International Traffic in Arms Regulations. Accordingly, only U.S. Citizens, Green Card holders and political asylees or refugees are eligible to apply.
.
PPG: BRINGING INNOVATION TO THE SURFACE.(TM)
PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG is committed to providing a fulfilling workplace for employees, creating an environment for continuous learning and embracing the ideas and diversity of others. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. PPG shares are traded on the New York Stock Exchange (symbol:PPG). .
Key Responsibilities
Responsible for the entry of orders from customers for products and services. Effectively communicates with the customer to establish overall customer status. Accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements. Coordinates resolution of non-conforming products and issues. Accurately quotes prices using standard pricing information and customer specific pricing agreements. Accurately calculates total prices and quantities related to sales orders. Verify the necessary information related to inventory. Work with manufacturing to expedite orders to meet customer demand. Accurately updates, maintains or completes customer information and order status. Ensures accuracy of all sales orders. Provides necessary information for the shipment of product. Continuing interface with Sales & Marketing Representatives in developing plans for customer service and satisfaction. Clarifies customer needs of products. Communicates with Quality to ensure our conformance with customer requirements. Complies with Health, Safety and Environmental requirements and procedures at all times. Performs other tasks as assigned.
Qualifications
Experience and Education
High school degree or equivalent combination of education and/or experience. Basic administrative experience required.
Functional and Technical Skills
Must be able to effectively read, write, and communicate in English. Must be able to perform basic mathematical calculations including decimals, fractions, and percents. Must be able to operate a personal computer and perform accurate data entry operations. Must be able to wear required PPE when applicable with or without reasonable accommodation.
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer
This position requires the use of, or access to, information subject to the
International Traffic in Arms Regulations. Accordingly, only U.S. Citizens, Green Card holders and political asylees or refugees are eligible to apply.
.
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