Front Desk Sales Representative - Full-time

Work Objectives

Process guest registrations, including the computation and collection of payment.
Complete shift reports and process all financial transactions, including the verification and processing of credit card
transactions in accordance with company policies and procedures.
Maintain room status inventory
Process guest reservations via telephone using the reservations process.
Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Conduct night audit as assigned.
Assist with upkeep of cleanliness and organization of lobby and front desk area.
Restock breakfast bar food, drink and supplies as needed.
Assist in filing and following up on work order process needs.
Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets,
light fixtures, etc.
Perform other duties as assigned.

Guest Satisfaction

Respond and follow up with guest needs, special requests and complaints, as needed.
Process guest invocations of 100% satisfaction guarantee.
Smile, acknowledge and greet guests at the front desk and other public areas.

Teamwork

Be available to work a flexible schedule.
Utilize effective written and verbal communication skills to interact with other departments.
Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast,
laundry or housekeeping duties.

Safety and Security

Perform work duties in accordance with Company safety and policies and procedures, as well as in accordance with
posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations
Report and store lost-and-found items in accordance with hotel procedures

Minimum Education

High School diploma or equivalent

Minimum Experience

Previous experience in the service industry is preferred but not required.

Minimum Skill Requirements:

Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
Must be able to operate basic office machines, i.e. copier, fax, printer, electronic key machine, etc.
Ability to operate company issued hand-held electronics devices such as tablets as required for business purposes.
Must display very good organization and time management skills
Must have excellent communication and interpersonal skills with the ability to interact with many types of
personalities
Must have sound judgment and discretional skills and be able to work with little supervision.
Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
Must be able to work with sensitive and confidential material.
Must be able to speak, read, write and understand English.
If the hotel has a courtesy shuttle/van: must possess OR be able to obtain a valid, current, and non-probationary
driver's license.
Obtain any locally required certifications.

Physical, Mental and Environmental Demands:

Must be able to stand extended periods, often for a minimum of 2 hours at a time.
Must be able to maneuver through all areas of the front office.
Must be able to lift up to 20 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine,
PC computers, fax machine and photocopier.
Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions