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Field Technical Service Representative - Portland - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | United States-Oregon-Portland Portland, Oregon |
About this job
Job Description
PPG: BRINGING INNOVATION TO THE SURFACE.(TM)
PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG is committed to providing a fulfilling workplace for employees, creating an environment for continuous learning and embracing the ideas and diversity of others. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. PPG shares are traded on the New York Stock Exchange (symbol:PPG). .
Key Responsibilities
Ensure PPG customer satisfaction by providing technical service in customer facilities on a wide range of products and application techniques. The incumbent will provide sales support to maintain and expand business at existing accounts and to assist with launches / start-ups of new accounts. The incumbent will also assist in the development and commercialization of new products and services.
Principle accountabilities:
Qualifications
Experience and Education
Associates degree or equivalent experience. While a formal education in a technical discipline is helpful, knowledge is more typically acquired through experience and on-the-job-training .
Functional and Technical Skills
The role of technical service is a key part of the overall selling effort. PPG markets and sells superior technical know-how in conjunction with its products and services. PPG customers place a high value on this know-how as it helps them run their operations in a cost effective manner. Superior service is a key to maintaining existing business and developing sales position and strategies to acquire new business. Very often the incumbent serves in a dual role as they assume primary account responsibility (onsite) from a sales standpoint.
Incumbents must be self-motivated and able to work independently. They must also have an unselfish work ethic, a strong sense of self-accomplishment, and have strong problem solving skills.
The incumbent is capable of running a shift under the direction of a more senior TSR, and will supervise others on a temporary basis when needed.
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer.
PPG: BRINGING INNOVATION TO THE SURFACE.(TM)
PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG is committed to providing a fulfilling workplace for employees, creating an environment for continuous learning and embracing the ideas and diversity of others. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. PPG shares are traded on the New York Stock Exchange (symbol:PPG). .
Key Responsibilities
Ensure PPG customer satisfaction by providing technical service in customer facilities on a wide range of products and application techniques. The incumbent will provide sales support to maintain and expand business at existing accounts and to assist with launches / start-ups of new accounts. The incumbent will also assist in the development and commercialization of new products and services.
Principle accountabilities:
- Comply with all of PPG EHS guidelines and initiatives.
- Assist manager/supervisor in establishing and meeting sales and profit plan for all accounts / products.
- Build sales position by establishing strong customer relationships at all levels, provide timely resolution to customer’s concerns, and quickly troubleshoot problems.
- Help grow business by assisting in the development of new products and by executing the launch of new products and services.
- Assist with the management of inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence and maximize freight advantages.
- Identify customer’s needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits.
- Train/educate customers in the use of key PPG products, including various application techniques/methods.
- Maximize profit contribution by differentiation through superior technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer’s production line.
Qualifications
Experience and Education
Associates degree or equivalent experience. While a formal education in a technical discipline is helpful, knowledge is more typically acquired through experience and on-the-job-training .
Functional and Technical Skills
The role of technical service is a key part of the overall selling effort. PPG markets and sells superior technical know-how in conjunction with its products and services. PPG customers place a high value on this know-how as it helps them run their operations in a cost effective manner. Superior service is a key to maintaining existing business and developing sales position and strategies to acquire new business. Very often the incumbent serves in a dual role as they assume primary account responsibility (onsite) from a sales standpoint.
Incumbents must be self-motivated and able to work independently. They must also have an unselfish work ethic, a strong sense of self-accomplishment, and have strong problem solving skills.
The incumbent is capable of running a shift under the direction of a more senior TSR, and will supervise others on a temporary basis when needed.
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer.
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