Front End Manager - Full-time / Part-time

The Front End Manager at Rock Springs Ace Hardware is responsible for ensuring amazing customer service and managing a team of cashiers. 

Responsibilities include, but are not limited to: 

• Training and development of cashiers in technical aspects of their position and in delivering customer service in a friendly and professional manner
• Develop contests and motivational ideas to challenge the cashiers  
• Ensure retail products are stocked on the front end for add on sales and impulse purchases
• Respond to customer inquiries, orders and complaints
• Quickly and effectively respond to customer traffic patterns by calling for additional cashiers when busy and utilizing slow times to maximize cashier productivity on projects, etc.
• Back up cashier when business warrants
• Accountability for cashier productivity and cash handling

Skills needed: 

• Excellent communication skills to direct staff, implement store policies and serve customers
• Superior teamwork and management skills
• Ability to multi-task and meet deadlines
• Friendly, outgoing and a desire to provide the highest level of customer service
• Leadership by example and ability to motivate a team
• Self starter and ability to work with minimal supervision

Benefits and Compensation:

• Competitive compensation with bonus potential
• 40 +/- hour a week position
• Store discount
• Paid vacation time, personal time, paid holidays after earning full time status
• Employee benefits including dental, vision, group life insurance, long term disability insurance after earning full time status
• 401(k) Retirement Plan with match after 1 year of service
• Opportunity to grow with company
• Fun and active work environment