Bilingual Clinical Administrative Coordinator - Miami, FL

Position Description:

UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change.  We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed. 
Join with us and start doing your life's best work.SM

Primary
Responsibilities:

• Perform outreach calls to members to conduct health risk assessments
• Maintain an accurate account of contacted members and received data for comparisons
• Perform outreach calls to conduct a satisfaction survey for performance measures
• Conduct ICT Disciplinary meetings, take minutes and maintain an accurate log
• Answer the telephone ACD line
• Assist case managers with mailing educational material
• Sorts all incoming mail for distribution and dispatches outgoing mail
• Readdresses undeliverable mail bearing incomplete or incorrect address
• Participate in monthly staff meetings
• Participate in scheduled in-service for different disciplines
• Other duties as assigned

Required Qualifications:

• High School Diploma/GED.
• 1+ year of experience using Microsoft Word, Excel, and Outlook.
• Must be fluent and bilingual in Spanish and English.
• Must be able to type at least 45 words per minute with accuracy.
• Must be able to navigate Windows PC applications.

Preferred Qualifications:

• Associate's or Bachelor's Degree.
• Experience working within the Healthcare Industry.
• Call Center or Customer Service experience.
• Knowledge of Medical Terminology.
• Professional experience in a Clerical or Administrative support related role.

Careers
with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17
organization that's serving more than 85 million people already and building
the industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession with
driving change for the better. Get the picture? UnitedHealthcare is serving
employers and individuals, states and communities, Military families and Veterans
wherever they're found across the globe. We bring them the resources of an
industry leader and a commitment to improve their lives that's second to none.
This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.　

Keywords: customer service, call center, intake, administrative, clerical, coordinator, bilingual