Senior Trainer - Clinical Training Experience Preferred - Tampa, FL

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

The Senior Trainer is responsible for effective delivery of training programs across the organization. Keeps abreast of various training delivery techniques, business processes, products and systems. Assists in the managing, implementing and evaluating of training programs to prepare high quality and highly competent staff for meaningful contributions in the workplace. This position works with training programs such as electronic medical records management, electronic practice management, new employee orientation, clinical orientation/training related to the Chronic Care Model, Utilization Management, motivational interviewing/self-management support, clinical modules, clinical staff competencies, and any new training initiatives. This position also works with and oversees the Training Coordinator to ensure successful execution of training programs in coordination with new clinic acquisitions.

Primary Responsibilities:

• Participates in a team that designs, manages, and implements staff development, medical management, and clinical staff competency programs incorporating appropriate adult learning principles


• Develop curricula, goals and objectives for courses


• Conduct learning needs assessments to identify requirements for course material and training methods for all staff development programs


• Ensure all new initiatives, policies and procedures, guidelines, or other necessary updates are incorporated into orientation/training programs


• Identify innovative training strategies and sessions for out of area staff


• Research and investigate tools related to training and make recommendations for training program purchases


• Leverages creativity and utilizes a wide variety of methods to present education and training programs


• Determine best instructional approach such as in-person presentations, audio/visual, print, computer and internet modalities as required


• Train and/or identify effective facilitators to orient and train staff during education and training programs


• Evaluates staff development education and training programs


• Develop post-program surveys and processes to obtain participant feedback


• Establish and maintain nursing/clinical competency tools and self-management support competency tools to evaluate nursing skills


• Conduct competency skill evaluations at least yearly to ensure ongoing monitoring of skills and performance


• Provides strong coaching and mentoring to staff for specific behavior and skill development utilizing effective feedback and motivational support techniques


• Collaborate with management team to identify and provide training needs for staff


• Provide feedback, recommendations and corrective action plans to management team regarding outcomes/feedback


• Follows plan for professional development and actively seeks out opportunities to increase expertise in nursing education and adult training programs


• Conducts training and education programs for other departments, providers, clinic staff, other partners, and vendors regarding programs as requirements dictate


• Ensures department complies with approved corporate policies and procedures


• Provides excellent customer service, monitors quality service and customer service delivery by nursing staff


• Serves on and chairs corporate committees, task forces, and/or work groups


• Performs all other related duties as assigned

Required Qualifications:

• Bachelor's degree of Science in Education, Healthcare Administration, Nursing or a related field (High School Diploma/GED plus 4+ years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor's degree)


• Experience with Electronic Medical Record System


• Experience with Electronic Medical Practice System


• Knowledge of principles and practices of adult learning and training programs


• Ability to effectively identify training needs, plan training programs, evaluate program effectiveness, and exercise sound problem-solving and decision-making skills


• Intermediate level of proficiency with Microsoft Office applications


• Must be able to travel as deemed necessary; up to 50% domestic

Preferred Qualifications:

• Certified in eClinicalWorks EMR


• Certified in eClinicalWorks PPMS


• Experience in a clinical setting


• Knowledge of managed health care

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.