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in Boca Raton, FL
Shift Leader
Hours | Full-time, Part-time |
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Location | 694 Yamato Rd Boca Raton, Florida |
About this job
Primary Role: A Shift Leader is responsible for overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift leader effectively is the store leader. Shift leaders typically supervise a staff of 1-15 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.
Essential Functions:
General
- Responsible for maintaining shift operations excellence
- Ensures that the store appearance and cleanliness are to Jamba standards
- Refer to: excellence program guide & visual standards
- Demonstrates exceptional shift leadership behaviors
- Communicates all shift issues, concerns and needs to the store General Manager
- Responds to directives in an accurate and timely manner
- Recognizes and rewards outstanding performance of shift team members
- Educate and engage the community and store customers on all of Jamba’s products & services
- Other duties as assigned- may include scheduling, inventory, meetings and training.
Customer Service
- Demonstrates an excellent level of customer service
- Motivates and mentors team members to deliver customer service excellence
- Accountable for the customer engagement experience on the shift
- Provide customers with product suggestions and information
- Motivates & mentors team members on providing customers with product suggestions & information
- Maintain exceptional customer service metric scores
- Enhance customer experience through engagement and sampling & use of banana-man suit.
Operations
- Open and/or close store as required. Preform all safety and security tasks, i.e. alarms, two-person rule, as required to open and close the store
- Coach, counsel and direct Team Members. Lead the team in execution of Jamba standards through the
- Building Blocks to create an excellent customer experience. Provide performance feedback to Team
- Members. Document coaching discussions and corrective actions.
- Lead and manage shifts while acting as manager in charge of the store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
- Communicate clearly, concisely and accurately in order to ensure effective shift operations
- Follow all food safety, cash handling and operations procedures and policies
- Coordinate and participate off site program customer visits and deliveries
Human Resources
- Train and on-board new Team Members on both front- and back-of-house procedures
- Provides constructive performance feedback to the store team members
- Participate in the interviewing and hiring process for new team members
Business Management
- Must be at least 18 years of age
- Must be able to work a minimum of 20 hours per week; must be able to work a variable shift (openings, mid-day shifts and closings) from week-to-week
- Ability to manage others is required
- High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
- Computer skills including some Microsoft software and register skills
- Must be able to lift 30-40 lbs regularly throughout shifts
- Ability to stand, bend, reach and scoop through-out assigned shift
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 degrees to - 10 degrees F
Benefits
- flexible scheduling that works with your busy lifestyle
- great part time opportunities
- a fun and vibrant work environment
- excellent training with opportunities for advancement
- generous Team Member discount
- elegible for tips
NOTE: If you would like to take a proactive approach for an interview, you may do so by completing an online video pre-interview. Takes about 20 minutes, download the “JobOn” app from your mobile device and search “Jamba Juice FL” to login & start the online video pre-interview.