Shift Leader

Primary Role: A Shift Leader is responsible for overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift leader effectively is the store leader. Shift leaders typically supervise a staff of 1-15 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

Essential Functions:
General

• Responsible for maintaining shift operations excellence
• Ensures that the store appearance and cleanliness are to Jamba standards
• Refer to: excellence program guide & visual standards
• Demonstrates exceptional shift leadership behaviors
• Communicates all shift issues, concerns and needs to the store General Manager
• Responds to directives in an accurate and timely manner
• Recognizes and rewards outstanding performance of shift team members
• Educate and engage the community and store customers on all of Jamba’s products & services
• Other duties as assigned- may include scheduling, inventory, meetings and training.

Customer Service

• Demonstrates an excellent level of customer service
• Motivates and mentors team members to deliver customer service excellence
• Accountable for the customer engagement experience on the shift
• Provide customers with product suggestions and information
• Motivates & mentors team members on providing customers with product suggestions & information
• Maintain exceptional customer service metric scores
• Enhance customer experience through engagement and sampling & use of banana-man suit.

Operations

• Open and/or close store as required. Preform all safety and security tasks, i.e. alarms, two-person rule, as required to open and close the store
• Coach, counsel and direct Team Members. Lead the team in execution of Jamba standards through the
• Building Blocks to create an excellent customer experience. Provide performance feedback to Team
• Members. Document coaching discussions and corrective actions.
• Lead and manage shifts while acting as manager in charge of the store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
• Communicate clearly, concisely and accurately in order to ensure effective shift operations
• Follow all food safety, cash handling and operations procedures and policies
• Coordinate and participate off site program customer visits and deliveries

Human Resources

• Train and on-board new Team Members on both front- and back-of-house procedures
• Provides constructive performance feedback to the store team members
• Participate in the interviewing and hiring process for new team members

Business Management

• Must be at least 18 years of age
• Must be able to work a minimum of 20 hours per week; must be able to work a variable shift (openings, mid-day shifts and closings) from week-to-week
• Ability to manage others is required
• High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
• Computer skills including some Microsoft software and register skills
• Must be able to lift 30-40 lbs regularly throughout shifts
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 degrees to - 10 degrees F

Benefits

• flexible scheduling that works with your busy lifestyle
• great part time opportunities
• a fun and vibrant work environment
• excellent training with opportunities for advancement
• generous Team Member discount
• elegible for tips

NOTE: If you would like to take a proactive approach for an interview, you may do so by completing an online video pre-interview. Takes about 20 minutes, download the “JobOn” app from your mobile device and search “Jamba Juice FL” to login & start the online video pre-interview.