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Hours Full-time
Location Plainview, NY
Plainview, New York

About this job


Description

What Can You Expect with Apria!
Our careers offer an exciting mix of accountability, responsibility, and visibility. We employ great people who deliver best-in-class results that truly make a difference. We thrive on friendly competition and love working with people from a background involving sales, sport, competition, teamwork, customer service, and military service.
We have an entrepreneurial spirit, so you will be challenged every day to exemplify our vision through your innovation, dedication, and integrity. Our national reach offers you the chance to learn from and share your ideas with talented people all over the United States. Yet our people-centric culture encourages personal interaction and collaboration so you're always a valued, integral part of the team.

Are you up for some competition and a challenging career? Driven to succeed but in need of a path to drive on? It's all about your expertise. As an Apria Hospital Account Manager, you must have excellent oral and written communication skills to interface with physicians, office staff, hospital administrators, case managers, discharge planners and department heads. All candidates must have a Bachelor's degree with a high degree of multi-tasking, an innate sense of urgency to promptly respond to and collaborate with their Apria team, an ability to see the big picture, and an aptitude to anticipate and embrace the many changes occurring in the healthcare industry.

It would be nice to have prior selling skills but Apria will provide training on specific industry selling skills, in-depth product knowledge and Medicare and commercial insurance procedures.

We encourage you to learn more about how a career at Apria may be the perfect match for your personal skills and goals. Then bring us your innovation, your fresh ideasyour desire to succeed.

About Apria
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, non-invasive ventilation (NIV), sleep apnea treatment, and negative pressure wound therapy. Headquartered in Lake Forest, California, Apria owns and operates more than 400 locations throughout the United States and serves more than 1.2 million patients each year. Apria was the first such company to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. Additional company information can be found at http://www.apria.com/ .

Our company culture can be described as a "customer-first" approach while managing our business efficiently and recognizing that everyone in the company makes a difference.

Our Mission Statement
Improving the quality of life for our patients at home.

Summary

This position is responsible for selling and servicing all Apria products and services at their assigned medical groups and hospitals. The Hospital Account Manager works closely with branch staff and the Customer Care Center to focus efforts on increasing sales. This position collects documents required for billing based on Apria policy, coordinates patient orders and set-ups with the branch and troubleshoots and resolves issues in order to ensure a positive customer service experience for their assigned accounts. The Hospital Account Manager is also responsible for meeting revenue and profitability goals for their assigned territory. This position will work with the Branch Manager and Market Leader to develop and execute specific strategies to achieve these sales, customer satisfaction and profitability goals.
  • Conducts daily sales calls to high potential case managers, doctors and other sales targets in assigned accounts as determined by Branch Manager and/or Market Leader.
  • Creates and maintains call plans to qualify new and maintain existing referrals to grow the business.
  • Enters call plan and outcomes into the "Sales Management System" (SMS).
  • Partners with the Branch Manager and/or Market Leader to review call plan to achieve strategic goals.
  • Takes and processes patient orders, collecting all documents required for billing based on company policy and forwarding orders to appropriate branch for delivery from on-site account facility.
  • Sets-up and delivers hospital in-services on products and services.
  • Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
  • Instructs patients on equipment use before hospital discharge.
  • Maintains the highest level of customer satisfaction by resolving and following up on customer concerns.
  • Partners with branch management and staff as well as other functional areas within the company to drive sales growth.
  • Communicates and explains Medicare guidelines around private insurance procedures, pricing information, and product information to referral sources.
  • Maintains accurate records on prospective and active accounts ensuring information is sent to suspended billing.
  • Responsible for ensuring billing documentation is complete and accurate.
  • Assigned to multiple locations and travels from location to location.
  • Does not have a desk at any hospital.
  • Must spend at least 80% of time in selling activities and/or incidental patient set-ups. (CA employees only: must spend at least 50% in selling activities, excluding patient set-ups).
  • Performs other related duties as directed by supervisor.


Qualifications

  • A four year college degree is required.
  • Must have experience in one of the following: military service, prior leadership in athletic, academic or voluntary service activities.
  • Must be highly motivated, flexible, and service-oriented.
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers.
  • Learn and comply with all Department of Transportation requirements determined for use of Apria vehicles.
  • Must possess a valid driver's license.
  • Willingness to participate in ongoing training and development.
  • Geographically located within the assigned territory.



Physical Demands:

The physical demands described here are representative of those that must be considered for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The position requires occasional sitting with constant standing, walking, and regularly kneeling, and stooping.
  • The position requires the constant use of hands to write, use computers, and manipulate papers.
  • The position requires constant talking and hearing.
  • The position requires specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus.
  • The position requires occasional lifting and/or moving up to 25 pounds.


Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, marital status, veteran status, or any other characteristic protected by federal, state, or local law ("protected classes"). This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet