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Office Ally, LLC. Call Center Customer Service Representative(s) - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 8415 Datapoint San Antonio, Texas |
About this job
Customer Service/Support
Hours: Monday - Friday 11:00 am. - 8:00 pm. and 12:00 pm. - 9:00 pm.
Our Core Values:
At Office Ally, our core values are the cornerstone of everything we do. We are committed to continuously explore ways to cultivate a learning culture where nothing is stagnant and where we look to one another to become the best we can be. If you are customer attentive and wired for high performance, come join us at Office Ally as we become the service leader in Healthcare Claims processing.
Overview:
Office Ally is looking for Customer Service Representatives to join our growing team to expand and retain our customer base while building and strengthening our services and product platforms. Our Customer Service Department is a 90% inbound call center. As a customer service representative, your success will be driven by the depth of your passion to guarantee our customers are well supported and satisfied.
Responsibilities:
*As a primary contact, create and foster robust client relationships by understanding client's business needs so that Office Ally's service and product platforms are fully realized;
*Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting;
*Respond to internal IM's, emails and engage in live-chat with the Office Ally community for reference and other trouble-shooting initiatives;
*Ensure clients are fully engaged and aligned with Office Ally's services and product platforms to guarantee product utilization;
*Perform follow-up outbound calls when first call resolution was not attained;
*Create call tracker tickets and other information as required;
*Able to provide a high level of customer satisfaction by providing precise and timely response to inquiries;
*Be a positive and vibrant team player as it relates to identifying gaps and resolutions to issues affecting client deliverables, services and products;
*Support and drive a culture of trust and open dialogues.
Required Skills:
We are looking for those who have a true commitment to value and who can differentiate themselves by providing extraordinary customer service and who will strive to understand and leverage on our customer's touchpoints.
*Professionally minded, awesome phone etiquette;
*Ability to wow our customers with strong base knowledge and extraordinary degree of customer interface;
*Strong listening, communication and interpersonal skills;
*Ability to remain tactful and professional with the ability to listen and respond with empathy when dealing with difficult call situations;
*Ability to multi-task while communicating with customers;
*Results oriented.
Educational and Skill Requirements:
*High School diploma or GED;
*12 months of previous customer service skills/experience;
*Basic computer skills (keyboarding skills, file management) switching between applications and email;
*Ability to use logic and reasoning to analyze information and evaluate results to choose the best solution and solve problems.
Excellent Benefit Package
Employment Contingent upon successful background screening
Office Ally is an equal opportunity and affirmative action employer.
Hours: Monday - Friday 11:00 am. - 8:00 pm. and 12:00 pm. - 9:00 pm.
Our Core Values:
At Office Ally, our core values are the cornerstone of everything we do. We are committed to continuously explore ways to cultivate a learning culture where nothing is stagnant and where we look to one another to become the best we can be. If you are customer attentive and wired for high performance, come join us at Office Ally as we become the service leader in Healthcare Claims processing.
Overview:
Office Ally is looking for Customer Service Representatives to join our growing team to expand and retain our customer base while building and strengthening our services and product platforms. Our Customer Service Department is a 90% inbound call center. As a customer service representative, your success will be driven by the depth of your passion to guarantee our customers are well supported and satisfied.
Responsibilities:
*As a primary contact, create and foster robust client relationships by understanding client's business needs so that Office Ally's service and product platforms are fully realized;
*Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting;
*Respond to internal IM's, emails and engage in live-chat with the Office Ally community for reference and other trouble-shooting initiatives;
*Ensure clients are fully engaged and aligned with Office Ally's services and product platforms to guarantee product utilization;
*Perform follow-up outbound calls when first call resolution was not attained;
*Create call tracker tickets and other information as required;
*Able to provide a high level of customer satisfaction by providing precise and timely response to inquiries;
*Be a positive and vibrant team player as it relates to identifying gaps and resolutions to issues affecting client deliverables, services and products;
*Support and drive a culture of trust and open dialogues.
Required Skills:
We are looking for those who have a true commitment to value and who can differentiate themselves by providing extraordinary customer service and who will strive to understand and leverage on our customer's touchpoints.
*Professionally minded, awesome phone etiquette;
*Ability to wow our customers with strong base knowledge and extraordinary degree of customer interface;
*Strong listening, communication and interpersonal skills;
*Ability to remain tactful and professional with the ability to listen and respond with empathy when dealing with difficult call situations;
*Ability to multi-task while communicating with customers;
*Results oriented.
Educational and Skill Requirements:
*High School diploma or GED;
*12 months of previous customer service skills/experience;
*Basic computer skills (keyboarding skills, file management) switching between applications and email;
*Ability to use logic and reasoning to analyze information and evaluate results to choose the best solution and solve problems.
Excellent Benefit Package
Employment Contingent upon successful background screening
Office Ally is an equal opportunity and affirmative action employer.