Associate Service Client Manager - Multiple Locations

Position Description:

UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change.  We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.

 

Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed. 
Join with us and start doing your life's best work.SM

Manages daily workflow of region while maintaining operational
relationships and service delivery to clients. Supervises CMs & CA.
Builds relationships with clients and serves as the primary point of
contact for escalated client issues. Works with Strategic Client
Executive (SCE) to represent client internally and coordinates with
other functions to implement client systems, complete projects, and
address ongoing service needs.

Manages ongoing contract
relationships and service delivery to clients for one or more accounts.
Acts as outward-facing, dedicated resource for assigned accounts,
typically with direct client contact (not call center) and large or
complex accounts. Builds relationships with employer/group clients (not
individual members) and serves as the primary point of contact for
overall and day-to-day service delivery. Represents client internally
and coordinates with other functions to implement client systems,
complete projects, and address ongoing service needs. This function
includes employees who are in dedicated on-site service roles. Jobs in
this function may work closely with sales on renewals and upselling, but
incumbents do not have specific sales goal accountability or primary
responsibility to close sales. Account management jobs focused primarily
on relationship and service management belong in this family; jobs with
significant sales responsibilities or sales-related incentives
(including 'OTH' plans) belong in a sales band.

Required Qualifications:

• High School Diploma/GED.
• 2+ years of Account Management experience related to Health Insurance.
• 2+ years completing multiple projects and tasks.
• 3+ years of experience with Microsoft Office (Excel,
  Word, PowerPoint, Outlook).
• Working hours from 8am - 5pm Monday to Friday.
• Must be willing to travel up to 20% if needed.
• Bilingual fluency in English and Spanish to speak, read
  and write and must be able to communicate Health Insurance terminology in
  Spanish.

Preferred Qualifications:

• Bachelor's Degree.
• Claims Processing Systems experience.