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Customer Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 5670 Greenwood Plaza Blvd Suite 420 Centennial, Colorado |
About this job
The CE Shop, Inc., the nation's largest provider of online education to the Real Estate community is growing, and is looking for a full-time Customer Service Representative.
The CE Shop, Inc. was founded with the mission to serve the licensed real estate professional with the highest quality on-line education available. Our team includes subject matter experts, content and curriculum designers, customer service professionals, marketing and sales professionals, distance learning technologists as well as financial and legal experts.
The Customer Service Representative (CSR) is primarily responsible for providing effective phone, email, and online chat support and customer service for all new and existing customers of The CE Shop. The CSR will establish a rapport with the customer and confidence in the product. This will be accomplished by having excellent, in-depth knowledge of company products and state regulations as well as other team members to facilitate effective proactive and reactive customer interactions.
Essential Functions / Job Responsibilities:
● Provide outstanding customer service via phone, email and online chat to a variety of customers, primarily in English.
● Maintain an awareness of all product and industry information, state regulations, and merchandise promotions.
● Update student accounts, grade exams, process orders/changes/returns, answer reporting questions, and assist with course navigation.
● Accurately and efficiently complete all sales transactions, and follow up with customers as appropriate.
● Understand current customer needs and encourage customers to purchase additional products, with strong objection/response handling.
● Report system problems or process fixes to Customer Sales and Service Manager for long-term resolution.
● May provide after hours customer support on a scheduled and rotating basis.
Minimum requirements include prior experience in a customer service and/or call center atmosphere resolving inbound and outbound customer service or sales opportunities, excellent oral/written communication skills, excellent customer relations skills, and basic sales and competitive selling techniques. Experience with a CRM (preferably Sales Force) required. High School Diploma/GED required, two-year Associates Degree preferred.
A full benefits package is included as part of the compensation package.
Please submit resumes to: careers@theceshop.com
The CE Shop, Inc. was founded with the mission to serve the licensed real estate professional with the highest quality on-line education available. Our team includes subject matter experts, content and curriculum designers, customer service professionals, marketing and sales professionals, distance learning technologists as well as financial and legal experts.
The Customer Service Representative (CSR) is primarily responsible for providing effective phone, email, and online chat support and customer service for all new and existing customers of The CE Shop. The CSR will establish a rapport with the customer and confidence in the product. This will be accomplished by having excellent, in-depth knowledge of company products and state regulations as well as other team members to facilitate effective proactive and reactive customer interactions.
Essential Functions / Job Responsibilities:
● Provide outstanding customer service via phone, email and online chat to a variety of customers, primarily in English.
● Maintain an awareness of all product and industry information, state regulations, and merchandise promotions.
● Update student accounts, grade exams, process orders/changes/returns, answer reporting questions, and assist with course navigation.
● Accurately and efficiently complete all sales transactions, and follow up with customers as appropriate.
● Understand current customer needs and encourage customers to purchase additional products, with strong objection/response handling.
● Report system problems or process fixes to Customer Sales and Service Manager for long-term resolution.
● May provide after hours customer support on a scheduled and rotating basis.
Minimum requirements include prior experience in a customer service and/or call center atmosphere resolving inbound and outbound customer service or sales opportunities, excellent oral/written communication skills, excellent customer relations skills, and basic sales and competitive selling techniques. Experience with a CRM (preferably Sales Force) required. High School Diploma/GED required, two-year Associates Degree preferred.
A full benefits package is included as part of the compensation package.
Please submit resumes to: careers@theceshop.com
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