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in Auburndale, MA

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About this job

Want to work at a growing company that's all about having fun and making a real difference in people's lives? If YES you are in the right spot. Booster is the world's best fundraising platform for raising money and awareness for the causes you care about.

As a Customer Care Associate (our title for our world class Customer Service team) you will play an integral part in making this happen! You could be potentially the first impression of our brand and what Booster is all about!

We are seeking engaging individuals that want to make a difference with our organizers prospects and campaign supporters. We are looking for someone who is courteous, enthusiastic and has an overwhelming desire to WOW everyone they interact with.

Booster is the new way to raise money for your cause, passion, or project. Created by CustomInk, Booster empowers you, a group or your non-profit to make a difference with t-shirts. Design a shirt to fit your cause and put it up for sale on a personalized Booster Page. Then spread the word to family and friends to make the biggest impact. From schools to small businesses, charities to pet projects, there's no limit to your fundraising potential. Raise Money. Create Awareness. Have Fun.

Role

We seek engaging and reliable individuals to respond to inquiries from our Booster organizers, prospects, and campaign supporters. As a member of the Booster Customer Care team your communication will be handled with great courtesy, enthusiasm, and an overwhelming desire to WOW. You'll interact with customers via email and phone, so must be able to understand their needs while maintaining focus on creating a solution with Booster's features and benefits to help them run a successful campaign.

Responsibilities

The Customer Care Associate role will entail prompt and helpful responses to customer phone and email inquiries. There will be a daily need to utilize systems in place to track and facilitate growing relationships with your organizers (customers). You will offer guidance on how to use our online tools in order to help customer campaigns achieve successful fundraising results.

As we are dedicated to constantly improving our systems and processes, Booster Care Associates will be expected to proactively seek and give feedback.

Measures of Success

You will be the front line of customer care and the voice of Booster. Accordingly, key measures of success will be:

* Booster Campaign Launch conversion
* Customer service ratings and metrics
* Team health ratings and metrics

Qualifications

The ideal candidate is an engaging and friendly team player who shares our commitment to customer satisfaction. Therefore, the ideal candidate will be strong in the following areas:

* Superior customer satisfaction skills
* Stellar creative problem solving mindset
* Demonstrated ability to adapt to and learn new processes (Experience teaching and/or coaching others is a plus)
* Ability to remain flexible in a rapidly changing start up environment
* A bent for independent self-motivation while collaborating with a larger team
* Strong written and verbal communication abilities is a must
* Comfortable within a fast-pace, results-oriented environment
* Proficient with computers, email, and internet based applications
* Flexible availability in line with our goals of providing best possible coverage to our customers (Some of our schedules include evenings and weekends)

In addition, you must embody our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

Think you have what it takes to join the Booster team?? Please follow the link below to apply today!

https://hire.jobvite.com/j?cj=oAow0fwe&s=Snagajob