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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location COLLINSVILLE, IL
COLLINSVILLE, Illinois

About this job



Pridestaff is hiring for Customer Service Representatives.

Essential Duties and Responsibilities:
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Computer proficiency
  • Strong team player
  • Excellent interpersonal and communication skills


    • For any other questions or concerns, please feel free to contact our office at 618-937-8626. For immediate response go to apply.pridestaff.com/Edwardsville to submit your application and resume.

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