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in Orlando, FL
Security Loss Prevention Officer - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | 1900 E Buena Vista Drive Orlando, Florida |
About this job
Buena Vista Palace Hotel & Spa
What you will be doing
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Buena Vista Palace Hotel & Spa standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with Buena Vista Palace Hotel & Spa standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Use proper two-way radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Check ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
- Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver to choking victims.
- Complete Incident/Accident reports in a clear and concise manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory
Requirements
Physical requirements:
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employee and/or guests.
Mental requirements:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multi task.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must routinely meet deadlines.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- pagers, radio equipment and keys on a daily bases, if applicable.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer