Field Sales Support Rep Job - Full-time

Posting Job Title:Field Sales Support Rep
Requisition #: 163682BR
Posting Location: Coppell, TX, US
Area of Interest:Administrative/Clerical
Position Type: Full Time

Posting Job Description

The Sales Support Team supports the Commercial Sales Team in negotiating and closing new sales and expediting sales contract and order related activity that is part of the sales process between " Prospect " and " Closed Won " status in the Salesforce.com system. This includes hand-off to the Commercial Order Management team for provisioning. Perform, and is responsible for, work activities that enable the sales team to return to selling as soon as possible, spending the majority of their time engaging with customers, new selling activities and pursuing new business. Sales productivity improvement and superior customer experience are the driving factors in determining additional job duties which may be assigned in this team. In this team we drive consistent high performance, continuous improvements in delivering high-level sales support, timely responses and processing, minimizing order rejects, minimizing delays in service delivery to customers, improving processes in support of increased sales activity and productivity, including on-going coaching and guidance of sales personnel to increase order accuracy.

Job Summary:
- Providing sales support to assigned sales reps, teams and managers in a manner to assist in multiplying their results.
- Developing and maintaining solid system and process skills and results and develop into a strong sales support contributor and team player.
- Coaching new and existing sales reps to cultivate solid system and process skills and positive results
- Responsible for sales cycle related questions and answers, order processing and resolution
- This role requires strong technical product, system and process knowledge
- May be called on from time to time to back-up team members in their duties.
- The Sales Support Specialists input and feedback is seeked out to assist in improving departmental policies, procedures, guidelines, operations standards and process and system efficiencies and effectiveness.
- Sales Support Specialist seeks the input, advice and guidance of a Sr. Sales Support Specialist to answer daily operations and subject matter questions to assist in smooth order processing, accuracy and a positive customer experience.
- This position is part of the Sales Support Team and is aligned with territory commercial sales representatives and sales support specialists

Essential Job Duties:
- Support your assigned territory sales reps with information to successfully negotiate and close new business.
- Build up, and maintain, strong and deep knowledge of the sales process, ordering process, product information and configuration and systems used daily by the sales support team.
- Enter opportunity information and other data updates in salesforce.com, i.e. new orders, moves, adds, changes, disconnects and transfers
- Check for order completeness and accuracy and drive opportunities to Close Win stage in the sales system
- Adhere to, and comply with, Sales Operations policies, procedures, guidelines and operating standards.
- Contact the customer to clarify order information or provide notification for account, as needed.
- Provide assistance and coaching to account executives related to order flow, billing systems and salesforce.com.
- Work together with team members to ensure the smooth operation of day-to-day business within the department and throughout the company. Providing back-up support to other team members as needed.
- Communicate internally and externally in support of sales efforts.
- Manage rejected orders and order exceptions to ensure the continued processing of orders.
- Perform daily activities using the following applications: Salesforce.com, CSG, ICOMS, Outlook, IM, Excel, Access, Word and PowerPoint

Required Skills and Abilities:
- Associate ' s degree (A. A.) or equivalent from a recognized two-year college or technical school; Two years or more of relevant experience can be substituted for educational requirements
- Previous Sales Support experience is a preferred plus.
- Must be able to analyze customer accounts within our billing and salesforce.com systems to determine necessary actions and make decisions or recommendations based on available data
- Must be very responsive, patient, flexible, responsible, enthusiastic, and have a demonstrated pattern of dependability and good attendance.
- Demonstrates professional behavior in dealing with sales team, team members and customers
- Must follow company and departmental procedures, policies, guidelines and checklists, as required by the position.
- Proficient knowledge of the billing and salesforce.com systems are required and have a solid working knowledge of various computer software programs as mentioned above and be a proficient typist.
- Must possess excellent written and verbal communication skills.
- Must possess excellent interpersonal and relationship building skills.
- Must have strong attention to detail, the ability to multi-task, prioritize effectively and strong organizational skills
- Must have excellent follow-up and follow-through skills

Reporting and Schedule:
- This position is a direct report of the Supervisor - Sales Support
- This a 95% office job, travel for training or meetings should be the only exceptions
- Standard 40 hour work week Monday-Friday, 8:00 am-5:00 pm will be the normal work schedule. Overtime may be necessary as job duties require, typically at the end of the fiscal month to complete all orders

FCC Unit_TWC: 11551
Controlling Establishment ID: 00351 - Coppell 750 Canyon Dr

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status