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Business Class Tier III Support Rep Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Austin, TX Austin, Texas |
About this job
Posting Job Title:Business Class Tier III Support Rep
Requisition #: 163307BR
Posting Location: Austin, TX, US
Area of Interest:Administrative/Clerical
Position Type: Full Time
Posting Job Description
The Time Warner Cable Texas Region Commercial Group currently seeks a Commercial Customer Support Specialist. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Responsibilities Include:
- Answering inbound calls from commercial customers with issues regarding their internet, email, telephone, and cable TV services provided by Time Warner Cable.
- Troubleshoot and attempt to resolve customer ' s issues.
- Setup trouble calls and other service request orders.
- Post field visit follow up calls.
Minimum Requirements:
- Previous experience in a customer call center or help desk.
- Understanding of PC components and functionality, the ability to work with customers on the telephone and to isolate/resolve problems with the equipment at a customer location.
- Previous call center experience in a CATV, telecommunications or technical environment is a plus.
Training:
- Classroom training required throughout the course of the job. Incumbents will be required to pass each training course.
- Must be willing to work regularly scheduled hours including day, evening, night weekend and holidays as required. Overtime may also be required.
- Qualified candidates must pass all appropriate pre-employment tests, drug screen and a background check
- Two to three years customer call center/help desk experience
FCC Unit_TWC: 1221
Controlling Establishment ID: 00250 - Austin 11921 MoPac Expy
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 163307BR
Posting Location: Austin, TX, US
Area of Interest:Administrative/Clerical
Position Type: Full Time
Posting Job Description
The Time Warner Cable Texas Region Commercial Group currently seeks a Commercial Customer Support Specialist. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Responsibilities Include:
- Answering inbound calls from commercial customers with issues regarding their internet, email, telephone, and cable TV services provided by Time Warner Cable.
- Troubleshoot and attempt to resolve customer ' s issues.
- Setup trouble calls and other service request orders.
- Post field visit follow up calls.
Minimum Requirements:
- Previous experience in a customer call center or help desk.
- Understanding of PC components and functionality, the ability to work with customers on the telephone and to isolate/resolve problems with the equipment at a customer location.
- Previous call center experience in a CATV, telecommunications or technical environment is a plus.
Training:
- Classroom training required throughout the course of the job. Incumbents will be required to pass each training course.
- Must be willing to work regularly scheduled hours including day, evening, night weekend and holidays as required. Overtime may also be required.
- Qualified candidates must pass all appropriate pre-employment tests, drug screen and a background check
- Two to three years customer call center/help desk experience
FCC Unit_TWC: 1221
Controlling Establishment ID: 00250 - Austin 11921 MoPac Expy
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCM350