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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 2432 Fortune Drive Lexington, KY Lexington, Kentucky |
About this job
We have a full-time opening for a Customer Service Representative.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
Requirements
We are looking for you! Come be a part of a $22 billion leader in technology and innovation. Currently, we are seeking individuals who want to provide superior customer service to our wireless client base. We provide a full paid training program, competitive benefits and many career growth opportunities.
Xerox offers a competitive hourly rate PLUS "Pay for Performance" bonus opportunities---we give you control over your total compensation! If you want to be part of a world-class company with a great marketplace reputation, apply today!
Customer Service / Care Representative
Job Responsibilities:
* Respond to, handle and resolve customer inquiries
* Provide customers with product and service information
* Process orders, forms and applications
* Identify and escalate customer issues
* Handle customer billing questions
Skills/Abilities:
* Ability to deliver outstanding customer service
* Excellent listening skills
* Strong empathy skills
* Ability to problem solve
* Ability to multi-task
* Attention to detail
* Negotiation skills
* Positive dynamic personality
* Ability to adapt to a fast-paced environment
* Typing skills of 20wpm or more
Experience/Requirements:
* Ability to navigate in a Windows environment
* Six months or more experience in a customer service environment preferred
* Ability to demonstrate continuous employment/work history
* High School Diploma or equivalent
* Ability to successfully pass background and drug screen
Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@xerox.com.
Xerox offers a competitive hourly rate PLUS "Pay for Performance" bonus opportunities---we give you control over your total compensation! If you want to be part of a world-class company with a great marketplace reputation, apply today!
Customer Service / Care Representative
Job Responsibilities:
* Respond to, handle and resolve customer inquiries
* Provide customers with product and service information
* Process orders, forms and applications
* Identify and escalate customer issues
* Handle customer billing questions
Skills/Abilities:
* Ability to deliver outstanding customer service
* Excellent listening skills
* Strong empathy skills
* Ability to problem solve
* Ability to multi-task
* Attention to detail
* Negotiation skills
* Positive dynamic personality
* Ability to adapt to a fast-paced environment
* Typing skills of 20wpm or more
Experience/Requirements:
* Ability to navigate in a Windows environment
* Six months or more experience in a customer service environment preferred
* Ability to demonstrate continuous employment/work history
* High School Diploma or equivalent
* Ability to successfully pass background and drug screen
Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@xerox.com.