Call Center Sales Representative - Full-time / Part-time

You know how to communicate with customers to find out what they need—and what solutions can fill those needs. Our dedicated Sales professionals receive award-winning training so they can present our game-changing technologies, products and services to the world.

Salary Information
Hourly Rate: $15.45 - $33.00

Summary
Contribute to Verizon's revenue results by selling Verizon broadband, entertainment & telecommunications products and services. Attain or exceed a monthly sales objective. Additional functions may include, investigating and resolving customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues.

Responsibilities
Duties may include, but are not limited to, the following:

• Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Verizon key broadband, entertainment & telecommunications products and services.
• Respond to requests from customers for Verizon broadband, entertainment and telecommunications products and services.
• Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees.
• Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues.
• Conduct customer education on a variety of Verizon broadband, entertainment & telecommunications products and services via telephone.

Qualifications

• Minimum one year call center experience desired.
• Minimum one year sales experience desired.
• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Confined to a stationary work station, using a computer and headset for extended periods of time.
• May be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate.
• College degree in one of the following areas is preferred:
• Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology.

Additional Information

Center Hours of Operation:
Monday through Friday 8:00 am - 9:00 pm
Saturday 9:00 am - 5:00 pm
Hours are based on the needs of the business.
Work tours will vary and are based on seniority.

Test(s) Required

• Verizon Job Fit Test A
• VZ Test for Customer Service
• Sales and Service SI
• Test Preview
• Test Previews

Equal Employment Opportunity

Verizon is a Federal Contractor

Verizon requests veteran priority referrals

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.