Call Center Sales and Service Consultant

Salary Information
Hourly Rate: $14.53 - $32.15

Summary
Contribute to Verizon's revenue results by selling Verizon broadband, entertainment & telecommunications products and services. Attain or exceed a monthly sales objective. Additional functions may include, investigating and resolving customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues.

Responsibilities
Duties may include, but are not limited to, the following:

• Respond to requests from customers or their agents and equipment vendors (where applicable) for Verizon broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services.
• Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees
• Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Verizon key broadband, entertainment & telecommunications products and services.
• Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues. Calculate rates and issue adjustments.
• Promote a positive corporate image and customer perception of Verizon and maintain a high level of customer service on all customer contacts. This includes but is not limited to effectively managing concerns and contacts with customers who may be appear to be dissatisfied.
• To be on time for scheduled work tours, return from breaks and lunches, and adhere to on-line time requirements to achieve and maintain service level requirements, productivity and quality results.

Qualifications

• Minimum one year call center experience desired.
• Minimum one year sales experience desired.
• Ability to communicate effectively with customers.
• Strong organizational skills with the ability to concurrently manage several priorities (Ex. ability to touch-type while communicating with clients).
• Confined to a stationary work station, using a computer and headset for extended periods of time.
• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company.
• Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate.
• College degree in one of the following areas is preferred:
• Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology.
• Desired Skills & Experience
• ServicePC SkillsSales

Additional Information

Hours of Operation will vary weekly.
Early week: 8:00 am - 6:00 pm.
Late week: 10:00 am - 9:00 pm.
Minimum two Saturdays a month - 9:00 am - 5:00 pm.
Hours of operation can change based on the needs of the business.

Test(s) Required
Verizon Job Fit Test AVZ Test for Customer ServiceSales and Service SI

Test Preview
Test Previews

Equal Employment Opportunity

Verizon is a Federal Contractor

Verizon requests veteran priority referrals

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.