Customer Service Representative/ Processing

-Customer Service/Order Entry Clerk is responsible for taking customer phone calls and working with the parts department to ensure customers' problems are being solved.

JOB RESPONSIBILITES:
-Serve as primary customer contact for processing part orders
-Contact distributors to ensure customers receive the correct parts and that they are functioning properly
-Troubleshoot and repair credit card malfunction on payment kiosks
-Build and test parameter files for multiple platforms for credit card processors to ensure compatibility of Unitec software
-Collaborate with repair, engineering, marketing, sales and production departments to resolve technical issues.
-Maintain 100% accuracy of all order information without loss of funds.
-Provide back up support to merchant support area as needed.
-Participate in special projects and task committees for company as necessary.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.