Collection Account Representative

For Immediate Consideration please fill out an application online at www.3stepcollections.com

Collection Call Center currently hiring fulltime employees that are able to work nights and weekends and pass a background check and drug screen. 3 Step Collections is currently looking to fill our 12:00pm-9:00pm shift.

Position Summary: The Collection Account Representative (CAR) is responsible for providing the highest level of Customer Service to our Customers. You must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor. The CAR is responsible for reflecting 3 Step Collection's standards of excellence consistently and serving as a reliable source for our customers at all times. Responsible for handling inbound/outbound calls from delinquent customers. Uses computerized system to gather information regarding the customer's delinquent account in order to secure payment on past due monies. Handles customers' accounts in a past due collections status, using negotiation skills to bring the account current.

Duties and Responsibilities: Ability to Handle high volume of telephone calls, covering a wide range of customer services in a prompt and a professional manner, obtaining all information for resolution of transaction Work with customers to negotiate payment and maximize on retention efforts, listens to the customer, assess their needs, and supply appropriate payment resolution. Works cross functionally with team to obtain solutions to customer's issues or concerns Exceed debt collection targets Provide excellent customer service on each call Negotiate with customers on reasonable arrangements for payment Process any email correspondence in a timely manner Answer questions regarding collection processes and billing problems Multi tasked agent will handle inbound and outbound collections calls with excellent customer care Utilizing human relations and negotiation skills while making agreements for resolution of past due balances in the best interest of client and customer circumstances Obtains assistance from Lead or Supervisor for complex inquiries Navigates a computerized data entry system or other relevant applications Take ownership of the customer's issue and offers resolution Accountable for results and is able to meet or exceed call metrics such as calls per productive hour, wrap time, first call resolution, dollars per contact, contacts per hour etc Perform other duties as needed; including but not limited to, documenting all collections activities performed, maintaining confidentiality, researching problems for possible resolution, remaining informed and in compliance with security procedures, attending and participating in meetings and other duties as directed by management

Minimum Qualifications: **Bilingual is a plus** High School diploma or general equivalency degree Regular, punctual, and consistent attendance Ability to work nights, weekends, holidays, and overtime as needed Strong Interpersonal skills, with ability to work effectively within groups and teams Proven ability to maintain composure in stressful situations, as well as manage and diffuse angry or irate customers Basic listening skills, with demonstrated ability to obtain key information and resolve Collection problems Demonstrated computer skills, which includes strong knowledge of Windows Demonstrated ability for self-motivation, learning, professional appearance and conduct

Vision and Mission 3 Step Collections, LLC understands that collections are an ever evolving process which requires initiative, ingenuity, and experience to achieve success in customer retention, payment recovery, and equipment retrieval. Service is our business, and we are dedicated to ensure our client's satisfaction through industry knowledge, professionalism, flexibility, ethical practice, and plain, old fashioned hard work. Do what no one else has done, can do, or will do; be courteous, professional, ethical, and flexible; don't just meet the client's needs. . .exceed them and set new standards. 3 Step Collections, LLC helps everyday people get out of financial debt. Our company wants to be known as being a friendly collection agency, through dignity, respect and relationships. We have faith in our customers and have stood by them in tough times because everyone needs someone to have faith in them. Our company believes in giving back to the community through volunteer events those that impact children's lives. We want to create an environment for our employees that are empowered and inspired to exceed our customers' expectations. We believe you can be whatever you want to be. Changing the perception of the industry one customer at a time

For Immediate Consideration please fill out an application online at www.3stepcollections.com