Housekeeper- Room Attendant

This position is responsible for cleaning guest rooms and bath in accordance with company standards for

quantity, cleanliness, guest satisfaction, and safety and security.

Work Objectives:

? Stock supply cart and use the amount of supplies that are in accordance with standards.

? Clean guest rooms, which include but are not limited to striping and making the bed, gathering

and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming.

? Clean guest baths, which includes but is not limited to cleaning bath fixtures, commodes, floors,

wall and mirrors.

? Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to

standards.

? Inspect room for repairs or fixtures that are not working properly and make small repairs such as

replacing batteries for remote control or replacing light bulbs. Report request for repairs to

supervisor or maintenance department in accordance with hotel procedures.

? Inspect rooms and baths to assure quality standards have been achieved.

? After cleaning each room and bath, report room status to front desk in accordance with hotel

procedures.

? Achieve productivity and quality standards for cleaning rooms and baths.

? After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel

procedures.

Guest Satisfaction

? Announce presence and enter guest rooms in accordance with standards and procedures.

? Smile, acknowledge and greet guest in rooms and/or in passing in hallways and other public

areas.

? Respond to guest’s request for additional supplies such as extra towels, iron board, etc.

Teamwork

? Be available to work a flexible schedule.

? Assist other employees in various assignments, such as operating the hotel automobile or

courtesy van, and assisting with complimentary breakfast, laundry and housekeeping.

Safety and Security

? Perform duties in accordance with Safety and Security Policies and Procedures.

? Perform duties in accordance with OSHA, HAZCOM, and Blood Borne Pathogens regulations

and other applicable state and local regulations.

? Report lost and found items in accordance with hotel procedures.

? Housekeeping experience preferred.

? General knowledge of cleaning chemicals and their safety preferred.

? Ability to understand and comprehend English preferred.

? Organizational skills.

? Attention to detail.

? Ability to follow written directions.

? Obtain any locally required certifications.

? Prolonged periods of standing, carrying, and walking.

? Firm and simple grasping are required for all aspects of this position.

? Climbs stairs 20% of the time.

? Bending and/or stooping up to 60% of the time while performing essential tasks.

? Being on knees up to 40% of the day cleaning floors, under sink and commode and under

beds.

? Standing and walking within the confines of the laundry room most of the time.

? Pushing and pulling for approximately 75% of the time.

? Lift 25 lbs – 50 lbs.

? Twisting torso for approximately 75% of the time.

? Reaching above shoulder level, less than 5% of the time.

? Squatting is required 5% of the time.

? May experience exposure to animal dander, hair and other by-products.

? Capable of working in a fast paced environment.

? Must be flexible in hours/days.

? Must respond to multiple task interruptions in order to provide service to internal and external

customers.