Customer Service Representative - Call Center - Hilliard, Ohio

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.

Responsibilities

Responsibilities

With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon.
Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers.

• $31,900 annual earning potential = $29000 base salary + 10% Short Term Incentive ($2900)
• $8000 Tuition assistance (day one)
• 50% off Employee phone program services & 35% off accessories (up to 7 lines)
• 401k (day one) dollar for dollar match up to 6%
• Benefits day one (medical, dental and vision)
• Fitness center and on-site trainers
• Cafeteria / State of the art facility

Qualifications

Full time positions only.

Must be available to work anytime during the hours of operation 6a to 11p - 7days a week, must be available to work nights, weekends and holidays.

Next training class to begin: 3/23/15 and 4/27/15, training hours are 12pm to 9pm for 13 weeks.

Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.