Inside Sales Account Coordinator

DISH is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 20,000 plus. Come explore the big picture with us!

Intelligence. Creativity. Innovation. These are the things you’ll find at DISH, the pioneer in television entertainment. We offer flexible career paths for dynamic, talented individuals who are ready to be rewarded and recognized. It’s our way of giving back to exceptional people who have kept us at the forefront of our industry.

The Specialized Sales and Distribution Channel has been a key contributor to DISH’ success and has helped propel DISH to the Fortune 200 company that it is today. This Sales Channel is responsible for partnering with authorized DISH retailers and developing go to market strategies that will increase our retailer’s production and profitability.  

A successful Inside Sales Account Coordinator will become knowledgeable in every facet of their retailers’ business including but not limited to: short and long term goals, local competition, customer base, etc. We seek candidates with financial, marketing, sales and business development acumens.

• Bachelor's degree from four-year college or university; or two years related experience and/or training; and four plus years of experience; or equivalent combination of education and experience
• Business degree preferred but not required
• Customer service/retail experience a plus 
• Ability to read, analyze and interpret business periodicals, technical procedures or government policy
• Able to write reports/correspondence/procedure manuals, and present information and respond to questions from managers/customers/general public
• Must possess strong communication skills

DISH is dependent on the Inside Sales Account Coordinator to drive the success of the Specialized Sales and Distribution Channel.  This person is responsible for assisting with administrative tasks, advising and consulting with the authorized DISH retailers throughout their respective markets. 

• Responsible for the long term development of accounts with focus on over the phone training, implementing marketing plans, consistent follow-up with outbound calls to ensure that retailers understand DISH products, promotions, policies and procedures
• Process equipment orders in a timely and efficient manner. Assist in resolving order issues when they arise
• Proactively review documentation and assist with correcting inaccuracies
• Assist outside sales team with onboarding new points of distribution
• Monitor retailers to ensure compliance with the terms of their contracts. Proactively notify non-compliant accounts of their status and partner with them to return them to compliance
• Maintain a working knowledge of all policies, promotions and procedures. This includes items such as: current promotions, retailer commissions, marketing methods, marketing opportunities, Co-op program, warranty & service, programming and installation
• Develop a comprehensive knowledge of DISH products, and the video delivery industry from continued education, training, and self-education
• Maintain a working knowledge of the Retailer Care Site features and functions. The ability to demonstrate and communicate care site features
• Review in detail, all corporate and regional documentation. Be fully accountable for the information contained within all Retailer News, press releases, and e-mails
• Analyzing competitive landscape and retailer trends in assigned market(s)
• Work with Inside Sales Manager to develop operational efficiencies in regards to the ordering process
• Assist with local retailer events as needed