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Customer Service - Command Center Analyst
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 43915 Devin Shafron Drive, Ashburn, VA Ashburn, Virginia |
About this job
About the Job
This role offers you the opportunity to make a positive impact on data center operations and our customers throughout the world as an integral part of our operations support team. As the "front line" of our business you will be in the unique position of helping to cultivate a customer focused environment while gaining exposure throughout all levels of the company. Digital's Global Command Center provides 7x24x365 support for all data center locations in the portfolio and serves as the communication hub for all of the customer impacting activity at the sites. Because this is a new team, you'll have the ability to help develop and shape key processes and procedures while also ensuring the success of this new function through the commitment and energy you bring to the role. If you're a self-driven professional eager to join the leading global data center solutions provider with an excellent industry track record and tremendous potential for continuous, ongoing growth, we look forward to hearing from you.
To be a good fit for this Customer Service - Command Center Analyst opportunity you will have:
At least 2 years of working experience in a large scale environment e. g. call center, help desk or Network Operations Center
An associate's college degree; a bachelor's degree preferred
One to two years computer network training and/ or PC problem solving with professional certification(s) preferred
Experience working within a large corporate Data Center environment and IT Operations environment
Digital Realty focuses on delivering customer-driven data center solutions by providing secure, reliable and cost-effective facilities that meet each customer's unique data center needs. Digital Realty's customers include domestic and international companies across multiple industry verticals ranging from financial services, cloud and information technology services, to manufacturing, energy, health care and consumer products. Digital Realty's 130 properties, including twelve properties held as investments in unconsolidated joint ventures, comprise approximately 23.9 million square feet as of September 30, 2013, including 2.8 million square feet of space held for development. Digital Realty's portfolio is located in 33 markets throughout North America, Europe, Asia and Australia.
This role offers you the opportunity to make a positive impact on data center operations and our customers throughout the world as an integral part of our operations support team. As the "front line" of our business you will be in the unique position of helping to cultivate a customer focused environment while gaining exposure throughout all levels of the company. Digital's Global Command Center provides 7x24x365 support for all data center locations in the portfolio and serves as the communication hub for all of the customer impacting activity at the sites. Because this is a new team, you'll have the ability to help develop and shape key processes and procedures while also ensuring the success of this new function through the commitment and energy you bring to the role. If you're a self-driven professional eager to join the leading global data center solutions provider with an excellent industry track record and tremendous potential for continuous, ongoing growth, we look forward to hearing from you.
To be a good fit for this Customer Service - Command Center Analyst opportunity you will have:
At least 2 years of working experience in a large scale environment e. g. call center, help desk or Network Operations Center
An associate's college degree; a bachelor's degree preferred
One to two years computer network training and/ or PC problem solving with professional certification(s) preferred
Experience working within a large corporate Data Center environment and IT Operations environment
Digital Realty focuses on delivering customer-driven data center solutions by providing secure, reliable and cost-effective facilities that meet each customer's unique data center needs. Digital Realty's customers include domestic and international companies across multiple industry verticals ranging from financial services, cloud and information technology services, to manufacturing, energy, health care and consumer products. Digital Realty's 130 properties, including twelve properties held as investments in unconsolidated joint ventures, comprise approximately 23.9 million square feet as of September 30, 2013, including 2.8 million square feet of space held for development. Digital Realty's portfolio is located in 33 markets throughout North America, Europe, Asia and Australia.