Call Center Customer Service

This has potential to be a contract to direct position.
The position requires time flexibility:
a. Extended daily hours without notice
b. Mandatory weekly overtime may be required
c. On call availability to ensure the call centers are staffed for storms and outages is required for contractors

Responsibilities


- Initiating trouble calls, creating notifications, performing account maintenance, inputting data as required
- Documenting customer notes on accounts
- Providing appropriate system entries
- Receiving/processing outage and 911 emergency calls within company and regulatory guidelines
- Utilizing independent analysis and judgment resolving customer concerns
- Following up with customers when appropriate
- Soliciting sales of new or additional services
- Handling irate customers in a calm, courteous and professional manner
- Using effective communication skills and judgment to analyze and resolve customer inquiries
- Reading communications and emails and applying information to existing and new practices/procedures
- Attending training

Qualifications

- High school diploma or GED required
- Must pass company approved CSR test
- Call Center experience or strong customer service experience preferred
- Must have ability to work mandatory overtime with little notice
- Ability to sit at desk and be on phone for long periods of time
- Excellent communication skills including good grammar, tone of voice and diction
- Basic computer and keyboarding skills, with ability to use SAP efficiently
- Excellent customer service skills (friendly, courteous and helpful)
- Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships
- Ability to read and interpret documents such as quick reference cards, training documents, CNET and other on-line help tools
- Ability to accurately calculate figures and amounts
- Ability to interpret technical instructions regarding meter reads and outage status
- Always works safely with no work related accidents or injuries
- No PPE, Medical or Certifications required for this job.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.