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in Appleton, WI

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About this job

Company Summary:

Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team!

Our family of companies provides wireless, business and residential local service, long distance, internet, web hosting and tower erection and maintenance services in the Midwest. Our green initiatives, commitment to customer service and local philanthropic efforts make us an employer of choice in the state of Wisconsin. We're looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

Job Summary:

Acquires and retains potential and existing customers by presenting Cellcom's product and service offerings from a retail location and over the phone. Responds to walk in and telephone requests, providing world-class customer service.

Responsibilities & Duties:

1. Sells new services, rate plans and products to potential and existing customers at a retail location and over the phone.

2. Meets individual goals for activations, accessories, features and business retention.

3. Executes and ensures the customer service delivery process is completed in an accurate and efficient manner in the retail location and over the phone while consistently displaying a positive attitude and professional image.

4. Follows appropriate procedures for customer identification and information privacy.

5. Responds to and follows-through with billing and engineering inquiries, and equipment servicing.

6. Performs duties to proactively retain customers, including rate plan analysis, outbound phone calls and presenting of renewal offerings.

7. Prepares and programs phones for sale and updates software as needed.

8. Performs basic service functions, prepares loaners for customers and sends phones to repair department.

9. Supports the customer delivery process by completing tasks as requested by supervisor such as ordering, delivering and stocking of resources, housekeeping, cash handling, invoicing and all required paperwork.

10. Advises supervisor of customer feedback, objections and concerns, seeks opportunities to save customers, participates in team initiatives and meetings and prepares various reports.

11. Provides timely customer follow-up calls and thank-you cards.

Requirements:

High school education required; associate degree preferred. Twelve to twenty-four months customer contact experience required with prior sales experience preferred. Bachelor's degree will be accepted in lieu of experience.