Customer Service Supv

Shift: Flexible
Status: Regular




General Purpose of Position:
As part of the front end operations team, the Customer Service Associate / Lay-A-Ways & Returns is responsible for maintaining outstanding customer service as per Company standards, processing lay-a-ways, returns and sales quickly, accurately and efficiently, handling cash register operations and safeguarding company assets.

Responsibilities:

• Deliver excellent customer service and demonstrate a high degree of professionalism
• Process Lay-A-Ways and Returns and exchange merchandise for customers
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Maintain an awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers
• Communicate customer requests to management
• Enter all media from register into the tally program
• Maintain orderly appearance of register area and supplies stocked
• Any other tasks as assigned from time to time by any manager

Skills and Competencies:

• Ability to provide outstanding customer service
• Ability to handle money, refunds and exchanges
• Ability to process information/merchandise through register system
• Ability to read, count, and write to accurately complete all documentation
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
• Ability to operate all equipment necessary to perform the job

Direct Supervisor Job Requirements - Internal Use Only -