Licensed Healthcare Communicator (RN license required)

Job Purpose: Represent client needs by providing multichannel support to consumers and healthcare professionals. (Taking inbound calls to educate clients on medication and treatments, as well as documenting adverse events.)

Program Activities:

• Provide consumers and healthcare professionals with best in class support and service, working with approved content
• Converse effectively with customers in an empathetic manner to facilitate safe and effective use of medication and best possible outcomes
• Assist patients with injection support by walking them through the steps of preparation and administration
• Respond to on-label medical and product inquiries from consumers and HCPs
• Identify and document adverse event and product quality technical issues. Determine if product use is a product quality concern or a patient misuse issue and follow required process to rectify as needed.
• Facilitate product replacement, if appropriate
• Communicate product indication, usage and black box warning statements as required
• Follow call direction and appropriately transfer customers with questions that cannot be answered using the approved labeling documents or supplemental FAQs
• Respond to patient inquiries using standard processes in the case of AEs, financial questions, (coupons, reimbursement assistance and patient assistance), labeling documents, Pl, Med Guide, IFU and supplemental FAQs
• Accurately record all required information needed for calls in database

Key Objectives:

• Demonstrate strong listening skills and a sincere desire to assist callers with their inquiries.
• Maintain excellent quality and productivity standards; adhere to program guidelines and approved content
• Accurately document information from call in specific program database
• Identify and accurately document Adverse Events and Product Quality Complaints as per client and Health
• Authority guidelines
• Exhibit effective communication and tele‐management skills
• Adhere to all client policies and Standard Operating Procedures
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and
• Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Qualifications/Requirements:

• RN License
• Excellent verbal, written and listening communication skills
• Competency with a computer keyboard and mouse
• Competency with Call Center Telephone Technology

Additional Information:

◦ Monday - Friday 8:30am - 6:30pm and/or 11:00am - 8:00pm; Must be open to working some weekends

◦ 4 month contract-to-hire - $21 - $23/ hr (for RNs)

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.